Where are my xbox rewards? I'm a 5 star member no rewards in months, what gives?

Hello SuperQuaz,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Hello Lt Boulton,

As stated in the FAQ:

What will happen to my MyVIP Star Rank in Microsoft Rewards?



MyVIP Star Ranks are not part of the Microsoft Rewards program. If you are an Xbox Live Rewards member with a MyVIP Star Rank and you transition to Microsoft Rewards, you will receive special benefits in Microsoft Rewards for a promotional period through
December 31, 2018. Click here to learn more.

Since we have not yet transitioned to Microsoft Rewards, there is no reflection of your MyVIP Star Rank in Microsoft Rewards.

I am at 5 Star vip. And I know they don't give out rewards until the, but I (around)15 of each month, but I made the purchase last month, and I am still waiting??????

Hello PiNkEyE69,

Apologies for the inconvenience. There is currently an issue with some preview program members where new subscriptions are not correctly recorded. This was due to changes for those members in how subscriptions are stored in the database. We have resolved
the issue, and subscriptions are now being properly reflected. We were also delaying MyVIP for April until this issue is resolved, to ensure that you are rewarded at the Gold level, and are now working on verifying this payback for affected users. Again, we
apologize for the inconvenience caused by this delay.

Since you opted in to the Simply Rewarding offer in March, your purchases went towards that offer instead of MyVIP payback. As specified in our FAQ, you cannot be Rewarded twice for a single purchase:



What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

Hello Wingzero5555,

From our FAQ:

What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

Therefore, your purchases that went towards Retro Rewards and Rebel Rewards last month did not also award MyVIP payback.