Where are my rewards

Discus and support Where are my rewards in XBoX Rewards & Social to solve the problem; It keeps telling me that i need to update my account before i can get my rewards. There is nothing that needs updating! It is the same information that... Discussion in 'XBoX Rewards & Social' started by Superquaz, Sep 26, 2017.

  1. Superquaz
    Superquaz Guest

    Where are my rewards


    It keeps telling me that i need to update my account before i can get my rewards. There is nothing that needs updating! It is the same information that it has been for 7 years!!!!!. Where are my rewards????? Someone please help or have an answer

    :)
     
    Superquaz, Sep 26, 2017
    #1
  2. Smwutches
    Smwutches Guest
    Where are my rewards

    Are there any specific offers you're looking for credits from?

    In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates. Any credits you have already earned would be listed on the MyRewards section
    of the site.
     
    Smwutches, Sep 26, 2017
    #2
  3. Sgt Scooby83
    Sgt Scooby83 Guest
    Where are my rewards

    Hi I'm after info on finding out just what my rewards are as I've received nothing for a good few years but spent a lot on there

    Thanks
     
    Sgt Scooby83, Sep 26, 2017
    #3
  4. Where are my rewards

    I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?
     
    Pablito Lemos 7, Sep 27, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello SuperQuaz,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. While they have been able to provide some fixed deposits, like your deposit in June, at the moment we
    have not received an estimate on when this problem will be fully resolved. We apologize for the inconvenience.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Where's my reward?

    Hello some fr0otcake,

    From the FAQ:

    When and how will I receive my Reward?



    Once you’ve completed your required purchase(s) for the game, come back to the FREEdom Rewards page and sign in to your Xbox Live Rewards account. You should see a button that appears by the completed
    offer that will prompt you to redeem your Reward and that will take you to a page where all of your prize tokens will be listed. Please note that it can take up to 96 hours after the offer has been successfully completed for it to appear on the site.


    Since it has not been 96 hours from your purchase, it is too soon for that purchase to be Rewarded. If you do not see any progress after 96 hours, let us know!
  7. XBLRewards8 Win User

    Where are my rewards?

    Hello DeathRizen,

    From our terms and conditions (https://rewards.xbox.com/terms-and-conditions/):

    E. Rewards Credits Restrictions

    1. Program Limit: The maximum number of Rewards Credits a participant can earn in a Program Year (July 1 to June 30) is 500,000.

    Since you were above this amount, you were not earning any Credits after you Credit event in March. Since the program year recently ended, you began earning Credits again.
  8. XBLRewards8 Win User

    Where are my rewards???

    Hello OutcastHail42,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

    Regarding your Console Purchase, from the FAQ for that offer:





    When will I receive my Rewards Credits?

    Your 50,000 Rewards Credits should appear as pending within 15 days of your console’s shipping date.





    Since your purchase was made recently, it is too early for those Credits to appear as pending.
  9. XBLRewards8 Win User

    Where are my rewards?

    Hello Rabid Grampie,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
    program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you were a zero star member, you did not
    get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

    Since you were promoted to your first star by your purchase in November, you can expect payback to begin occurring for your account. Payback is calculated as a monthly whole and placed as pending in your account midway through the following month, so it
    is too early to see your November purchases as payback.
  10. Smwutches Win User

    Where are my rewards

    Are there any specific offers you're looking for credits from?

    In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates. Any credits you have already earned would be listed on the MyRewards section
    of the site.
Thema:

Where are my rewards

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