where are my points?

Denpop · Jun 27, 2017

Been a member since 2014 , never had any credits for all games i buy achievements or anything. Can i get any help.

:)

phantomghost63 · Jun 27, 2017

Where are my pointsI

I purchased skyrim in last hours of Black Friday, I also bout infinite warfare season pass from Microsoft but there are no point I don't seam to be getting the right amount of point for some time but it's easy to check these purchases, please help

Smwutches · Jun 27, 2017

Where are my pointsI

in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates. The only recent offers for those games is the Games on Demand punchcard,
but both games would have needed to be preordered along with a 3rd game. Since they were bought after release and there were no other offers, you would only receive credits if you qualify for VIP rebates. Rebates are calculated after the end of the month and
given by the 15th of the next month.

Smwutches · Jun 27, 2017

In order for support to check into your account, you'll need to post in the support section of this forum. Keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need
at least 1 star level in order to receive VIP rebates. Achievements will only earn credits if they are part of a specific offer. The offers usually include purchasing a specific type of game and then earning a set number of achievements in that game.

XBLRewards8

Hello Shaved Ewoks,

We see that you received this deposit on March 8th. Those funds are currently in your Microsoft Account, which you can review this from your commerce page at (https://commerce.microsoft.com/), where they will
be listed as a refund with a negative amount.

Mister Gwyther

These points were sent via email. Please verify what email account you have on file with Xbox (not necessarily your WLID) and also check the spam folder of that email account.

HassanB

Hello,

As this is a Xbox LIVE Rewards issue please post this in their section located here.

Please Note: Rewards agents work from Monday-Friday from 9 AM to 5 PM, and they answer forum posts in the order they were received
(from oldest to newest).

XBLRewards8

Hello newBrianB,

As Smwutches says, the only offer we have to receive 15,000 points for each individual pre-order is our MicrosoftStore.com offer for hard (disc) copy purchases. Since your purchases were digital, they did not qualify for that offer. Regarding your payback
for the month of September, this would have normally happened by the 15th. However, issues with MyVIP processing has caused us to delay this payback to the end of the month to ensure that users are appropriately Rewarded at the correct MyVIP level. Apologies
for the confusion.

XBLRewards8

Hello Edd,

There are two ways to earn Credits; offer completions from the MyMissions page, or generic payback on eligible purchases from MyVIP once you have spent at least £200 GBP. Game consumables, pre-orders, and subscriptions are not eligible for MyVIP.

where are my points?