Where are my points?

Huggie oRo · Mar 6, 2017

I bought for HONOR to take advantage of the 2 missions, one to purchase said game, 2 to purchase an content for a total of 16,000 point but haven't received them?

:)

phantomghost63 · Mar 6, 2017

Where are my pointsI

I purchased skyrim in last hours of Black Friday, I also bout infinite warfare season pass from Microsoft but there are no point I don't seam to be getting the right amount of point for some time but it's easy to check these purchases, please help

Smwutches · Mar 6, 2017

Where are my pointsI

in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates. The only recent offers for those games is the Games on Demand punchcard,
but both games would have needed to be preordered along with a 3rd game. Since they were bought after release and there were no other offers, you would only receive credits if you qualify for VIP rebates. Rebates are calculated after the end of the month and
given by the 15th of the next month.

Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE · Mar 6, 2017

The promotion to purchase For Honor offers 5,000 reward credits for the purchase, you must unlock all 4 levels to receive the 10,000 credits. As content only qualifies for one promotion at a time (no double dipping) you would not be rewarded 5,000 for the
"Warrior" promo and 6,000 for the "Simply Rewards".

The reward team will review your account and reply to you here to affirm or correct the above. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply.

Huggie oRo · Mar 7, 2017

okay fair enough, but at a glance it's misleading. Just a thought, maybe be more see through with your advertising. Because that's the impression I got.

Thanks you for your help and response

Ps, if I can't double dip. Which one do I receive?

XBLRewards8 · Mar 8, 2017

Hello Huggie oRo,

The Simply Rewarding offer will allow you to "double dip" and will work in conjunction with other offers. However, we are currently experiencing an issue with our purchase information from around the beginning of the month, and are working to bring
that data up to the current time. Apologies for the inconvenience. Once this data has been received and processed, we will update this thread.

Keep in mind that as Murphs says, the purchase component of Warrior Rewards is only 5000 Credits. You will have to complete the full offer to receive the maximum Credit amount. However, this purchase should complete the first level of Warrior Rewards and
Simply Rewarding.

XBLRewards8 · Mar 10, 2017

Hello Huggie oRo,

Just a quick update; we're catching back up to expected processing time, and have awarded your purchase for Warrior Rewards. You may even be able to see these Credits already. However, we are now loading up your Simply Rewarding...Rewarding, and we should
be seeing that complete successfully tonight. This means you should see the Credits for both events by Monday, barring any other unforeseen delays. We'll check back in then to confirm everything went as expected! Again, apologies for the inconvenience.

XBLRewards8 · Nov 3, 2018

Hello Huggie oRo,

We can confirm that both Credit events are now pending in your account. Thanks for your patience, and apologies for the delay.

XBLRewards8

Hello Shaved Ewoks,

We see that you received this deposit on March 8th. Those funds are currently in your Microsoft Account, which you can review this from your commerce page at (https://commerce.microsoft.com/), where they will
be listed as a refund with a negative amount.

Mister Gwyther

These points were sent via email. Please verify what email account you have on file with Xbox (not necessarily your WLID) and also check the spam folder of that email account.

HassanB

Hello,

As this is a Xbox LIVE Rewards issue please post this in their section located here.

Please Note: Rewards agents work from Monday-Friday from 9 AM to 5 PM, and they answer forum posts in the order they were received
(from oldest to newest).

XBLRewards8

Hello newBrianB,

As Smwutches says, the only offer we have to receive 15,000 points for each individual pre-order is our MicrosoftStore.com offer for hard (disc) copy purchases. Since your purchases were digital, they did not qualify for that offer. Regarding your payback
for the month of September, this would have normally happened by the 15th. However, issues with MyVIP processing has caused us to delay this payback to the end of the month to ensure that users are appropriately Rewarded at the correct MyVIP level. Apologies
for the confusion.

XBLRewards8

Hello Edd,

There are two ways to earn Credits; offer completions from the MyMissions page, or generic payback on eligible purchases from MyVIP once you have spent at least £200 GBP. Game consumables, pre-orders, and subscriptions are not eligible for MyVIP.

Where are my points?