where are my points!

Hi,

I have 30,000 points waiting to be coverted but it is telling me i need to update my account, when clicking the link it takes me to my billing page but doesnt say whats missing.

What details do you need to covert points to microsoft money?

:)

 

Where are my points

I have verified that you qualified for this promotion and have deposited the points into your account. You should see them shortly. Thanks!

 

where are my points

For more info, please visit this forum: forums.xbox.com/.../4231.aspx

This was said by Mister Balloons on that forum:

[quote user="Mister Balloons"]

As part of the new system update, Microsoft points will be retired and transactions on Xbox will take place using your local currency.
Don’t worry, you haven’t lost any money. Once you have initiated a purchase or redeem a Points card or code with your Microsoft account after the next Xbox 360 system update, we’ll add to your account an amount
of currency equal to or greater than the Marketplace value of your Microsoft Points, and your Microsoft Points will be retired.

For more information on how this affects you, and what you should expect, check out the

Microsoft Account Transition to Local Currency - FAQ.

[/quote]

I don't think you'll be able to purchase from xbox.com until they've updated everything with the Local Currency and all.

 

Hello SaffronCorgi329,

You are registered as a US Reward member. This means that we are attempting to deposit USD into your Microsoft Account. However, since your Microsoft Billable Account is currently set to the Canadian region, this deposit fails because that account will only
accept CAD.

This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.

1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This will cause your regions to match and allow your currency to be deposited.

2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account.
While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer any other progress.

If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards). If you check your MyDashboard at
(Xbox Live Rewards), you will be able to see if you are still in the registration process. If you open a new post after being able to log in to your new Rewards account, you can request
any pending deposits from your old account to your new one.