Where are my credits

i have been trying to add my 10,000 credit to my account for a week and i cant can you please tell me why and when will it be add please because i dont think its fair to me not to be able to use it when i want to so im done per ordering game on this xbox
and im going back to shopping at gamestop

:)

 

Where are my credits

VIP rebates are calculated after the end of the month and given by the 15th of the next month. So it's still too early to see credits pending for November purchases.

 

Where are my credits?!

Hello xWHITE RABBITx,

We see you have received Credits for your design labs controller purchase. Regarding your payback purchases, from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.

 

Credits are deposited into your account by the following 15th or 30th of the month after you have at least 5,000 pending. So generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and
30th, they are deposited by the 15th of the next month.

If those credits have been pending since after March 1, they would be scheduled for deposit on March 29.

 

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

This means that you will receive your Vault Credits from late last month in the mid-month deposit occurring shortly, and your vault Credits from early this month at the end of month deposit date.