Where are my credits?!

xWHITE RABBITx · Dec 19, 2016

I'm wondering what is going on with my credits. I've spent close to $245 from the first of this month until the 18th from everything from movies, season passes, XBDL controller, games, and so on but I don't see any pending credits for any of them. What is
going on?!

:)

kimmmycococ · Dec 19, 2016

Where are my keys

I did not receive my last set of keys

Mister Gwyther · Dec 19, 2016

Where are my points

I have verified that you qualified for this promotion and have deposited the points into your account. You should see them shortly. Thanks!

Smwutches · Dec 19, 2016

Are there any specific offers you're looking for credits from?

Credits for the design lab controller offer should show as pending about 15 days after the controller shipped.

If you're looking for VIP rebates, rebates are calculated after the end of the month and given by the 15th of the next month, so it would be too early to see credits pending for December purchases.

XBLRewards8 · Nov 3, 2018

Hello xWHITE RABBITx,

We see you have received Credits for your design labs controller purchase. Regarding your payback purchases, from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.

XBLRewards8

Hello THE ME4T M4N,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

Since your purchases were pre-orders that were not completing any offer, they did not award any Credits.

Smwutches

Credits are deposited into your account by the following 15th or 30th of the month after you have at least 5,000 pending. So generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and
30th, they are deposited by the 15th of the next month.

If those credits have been pending since after March 1, they would be scheduled for deposit on March 29.

XBLRewards8

Hello JTREADY,

We see that you were Rewarded for Watch Dogs 2 and Dishonored 2. However, you only had two MicrosoftStore.com preorders in November, so you did not receive a third Credit event.

XBLRewards3

Hey JTREADY. Credits will show as pending in about two days. Thanks for your patience.

XBLRewards8

Hello xWHITE RABBITx,

We see you have received Credits for your design labs controller purchase. Regarding your payback purchases, from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.

Where are my credits?!