Where are my credits and gems I earned?

Hello WoolyOlive816,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
YOU! We've got your answer here." (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
as of July 2014.

MyVIP had a recalibration for the last few years. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015
and December 2016. We did not recalibrate this year (December 2017). Since you were a zero star member until last month, you did not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Keep in mind that as stated in the FAQ, MyVIP payback is awarded as a monthly whole by the 15th the following month, so it is too early to see February payback. In addition, also as stated in the FAQ, purchases that go towards offers do not also give MyVIP payback.
As mentioned previously, subscriptions like Game Pass and Gold are not eligible for MyVIP and do not award payback. There are no offers that award Credits for purchasing a subscription.

Where they say "redeemed" is just a list of how you've earned gems and if they have been redeemed. You'll want to look at your Pending credits above that list.

Looking at your earlier post, I have to say you are confusing the two different "currencies" used in Xbox Rewards. Here you are showing the credits earned, but this is completely different than the 372 GEMS you claim this number dropped to and are showing
in your other post. There are Credits and Gems on Rewards - Credits are used to redeem in the Xbox/Microsoft Marketplace, Gems earned can be redeemed for select physical merchandise. It is almost impossible for anyone to have earned over 9000 in Gems at this
time since it has only been in place for about 3 months. 9000 credits equates to $9, 10000 Gems amounts to about $400-$500 in redeemable goods. Your Credit amount will be on your My Rewards page unless they have already been deposited into your Microsoft account,
which you would see them there.

If you're not already signed up, you would need to sign up for the Xbox Rewards program -
http://rewards.xbox.com You can view all offers for earning credits on the Missions page of the rewards site.

If you are signed up, you can earn credits for achievements if they are part of a specific offer on the site at the time. Like the current "You Complete Me" offer. In order to receive credits, you have to first purchase a specific type of game(s) to complete
the first part of the offer and then you can earn credits for completing a set number of achievements in the game you purchased.

You can also earn gems to redeem for other prizes. You can earn 2 gems for every 1,000 gamerscore you earn and a number of gems for reaching different achievement levels. Gems just started on October 1, so you would not have been awarded for anything prior
to that date.

Hello TechGuruGJ,

We see that you have received payback and one Games on Demand completion for your activity over the last few months. Looking over your purchases, it sounds like you may be unaware of two things. From the FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated last month's MyVIP, so it is too early to see the Credits pending. Also, we see many consumable and pre-order purchases in the last few months. Please keep in mind that those purchases are not eligible
for MyVIP, as specified in the FAQ. We hear your frustration about Out of Stock or unavailable items in the MyVIP Vault. We are doing a series of MyVIP Vault restock deployments, the first of which will be happening in the beginning of May. We'll be restocking
with many of the items people have asked for. Keep an eye on the @XboxLiveRewards Twitter handle for Vault restocking and prize announcements.