Where are my 50,000 points??

Discus and support Where are my 50,000 points?? in XBoX Rewards & Social to solve the problem; Prior to purchasing my xbox one s I was in contact with xbox support the reference number is 1367682820. I was promised with my order I would be... Discussion in 'XBoX Rewards & Social' started by MeanUncle293577, Jan 30, 2017.

  1. MeanUncle293577
    MeanUncle293577 Guest

    Where are my 50,000 points??


    Prior to purchasing my xbox one s I was in contact with xbox support the reference number is 1367682820. I was promised with my order I would be receiving 50,000 rewards points and I would get them withing two weeks. Well here it is over a month later and I
    still have not received the full amount of points I was promised would come with my order. I received 30,000 points on jan 3rd and have been on contact with xbox support numerous times since then trying to get to the bottom of this and told I would be getting
    the remainder of my points by the 30th well its the end of the day on the 30th and I still dont have the remaining points. The only response I have gotten from this forum is " Hello ,

    The 50,000 Credit offer was only for select members. Since you registered after members were chosen at the beginning of the offer period, you only received the default 30,000 Credits. Since this Credit event occurred on January 3rd on your MyRewards page,
    it will be deposited in the end of month deposit this month" This is unacceptable and not at all what I was told by xbox support immediately before I placed my order, I was promised 50,000 points and I have the screenshots to prove it. I have wasted hours
    and hours of time with xbox support trying to figure this out only to be told to come to the forums and then I post in the forums and all I get is a generic response with no way of responding. I feel misled and let down by microsoft and xbox and if I dont
    get the rest of my points as promised by the end of the day tomorrow I will be switching to the playstation for good and never ever coming back to xbox. This has been a horrible customer experience!

    :)
     
    MeanUncle293577, Jan 30, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Where are my 50,000 points??

    Hello MeanUncle293577,

    The 50,000 Credit offer was only for select members. Since you registered after members were chosen at the beginning of the offer period, you only received the default 30,000 Credits. Since this Credit event occurred on January 3rd on your MyRewards page,
    it will be deposited in the end of month deposit this month.
     
    XBLRewards8, Jan 30, 2017
    #2
  3. MeanUncle293577
    MeanUncle293577 Guest
    Where are my 50,000 points??

    I was assured by xbox support I would be receiving 50,000 points for upgrading to an xbox one s. Its been weeks and I still have not received the points I was promised and contacting support is just frustrating and not helpful. If I dont receive the points
    I will sending my one s back.
     
    MeanUncle293577, Jan 30, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Where are my 50,000 points??

    Unfortunately phone and chat support do not handle the Rewards program at all and do not have correct information regarding the offers. You can try contacting them to see if they can offer any sort of compensation since they gave you incorrect information,
    but as Rewards support said, you would not have been eligible for the 50,000 credits.
     
    Smwutches, Jan 30, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Where are my 50,000 points??

    Hello MeanUncle293577,

    The 50,000 Credit offer was only for select members. Since you registered after members were chosen at the beginning of the offer period, you only received the default 30,000 Credits. Since this Credit event occurred on January 3rd on your MyRewards page,
    it will be deposited in the end of month deposit this month.
  7. XBLRewards8 Win User

    Where are my 50,000 points??

    Hello MeanUncle293577,

    We do not see any posts before your post at (http://forums.xbox.com/en-US/thread/c9e0b226-0ea7-4106-8c27-4af692362fc4). This forum is the only source for up to date information
    on the Xbox Live Rewards program. If you asked at some other location, their answer may not have been up to date. We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team.
  8. XBLRewards8 Win User

    Where are my 50,000 points??

  9. Smwutches Win User

    Where are my 50,000 points??

    Unfortunately phone and chat support do not handle the Rewards program at all and do not have correct information regarding the offers. You can try contacting them to see if they can offer any sort of compensation since they gave you incorrect information,
    but as Rewards support said, you would not have been eligible for the 50,000 credits.
  10. XBLRewards8 Win User

    Where are my 50,000 rewards points?

    Hello EnragedTomcat76,

    The Credits are currently pending in your account. For future reference, all Credit events can be found in your MyStatement on the MyRewards page. Since they were placed into your account on the 6th, they should be deposited in the end of month deposit cycle.
Thema:

Where are my 50,000 points??

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