Where are my 50,000 points??

I was assured by xbox support I would be receiving 50,000 points for upgrading to an xbox one s. Its been weeks and I still have not received the points I was promised and contacting support is just frustrating and not helpful. If I dont receive the points
I will sending my one s back.

:)

 

Where are my 50,000 points??

Prior to purchasing my xbox one s I was in contact with xbox support the reference number is 1367682820. I was promised with my order I would be receiving 50,000 rewards points and I would get them withing two weeks. Well here it is over a month later and I
still have not received the full amount of points I was promised would come with my order. I received 30,000 points on jan 3rd and have been on contact with xbox support numerous times since then trying to get to the bottom of this and told I would be getting
the remainder of my points by the 30th well its the end of the day on the 30th and I still dont have the remaining points. The only response I have gotten from this forum is " Hello ,

The 50,000 Credit offer was only for select members. Since you registered after members were chosen at the beginning of the offer period, you only received the default 30,000 Credits. Since this Credit event occurred on January 3rd on your MyRewards page,
it will be deposited in the end of month deposit this month" This is unacceptable and not at all what I was told by xbox support immediately before I placed my order, I was promised 50,000 points and I have the screenshots to prove it. I have wasted hours
and hours of time with xbox support trying to figure this out only to be told to come to the forums and then I post in the forums and all I get is a generic response with no way of responding. I feel misled and let down by microsoft and xbox and if I dont
get the rest of my points as promised by the end of the day tomorrow I will be switching to the playstation for good and never ever coming back to xbox. This has been a horrible customer experience!

 

Where are my 50,000 points??

Hello MeanUncle293577,

We do not see any posts before your post at (Where are my 50,000 points??). This forum is the only source for up to date information
on the Xbox Live Rewards program. If you asked at some other location, their answer may not have been up to date. We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team.

 

Hello MeanUncle293577,

The 50,000 Credit offer was only for select members. Since you registered after members were chosen at the beginning of the offer period, you only received the default 30,000 Credits. Since this Credit event occurred on January 3rd on your MyRewards page,
it will be deposited in the end of month deposit this month.