Whenever my game tries to update, it says corrupted.

Oliver Twardowski · Apr 12, 2022

Firstly, the problem started a few days ago when my ‘Forza Horizon 5’ was updating that it came to my knowledge that it kept on stopping the installation. At first I wasn’t sure why but then I discovered it had corrupted. I’ve tried uninstalling it and reinstalling it as stated by the Xbox and then I restarted my console a couple of times which led me to nothing. The problem is still occurring and I’m wondering if anyone is able to give me a solution to this problem.

Thanks,

Oliver

:)

Ricardo Lechuga

Hi Oliver! My name is Ricardo an independent advisor ready to help you with this situation!

If you are using an external storage on the console please unplug it and then try this

Perform a power cycle reset, follow these steps:

Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

Restart your Xbox console. Press and hold the Xbox button in the center of your Xbox controller to open the Power Center. Select Restart console and then select Restart. (If the console appears to be frozen, press and hold the Xbox button  on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.)

After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

If you are using a router, plug in the router and wait for all the lights to return to their normal state.

After this try installing the game without the external storage plugged

**You can also try to restore keeping games and apps, please be sure that you know your account email and password:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console screen, you'll see three option use this one, be sure you remember the email and password of you're accounts:

Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps

Oliver Twardowski

Any further steps or is this all I can do, since I’ve done everything and sadly I’ve still got the same problem

ngocphi

Whenever you cancel an update while it's updating your game you are corrupting your install that way

This is why it tells you not to cancel an system update when you download updates

iPikachu82

It’s not an internet connection issue. Other games and updates install just fine. I have uninstalled and tried to reinstall COD: Black Ops Cold War from my library and it says it is corrupt.

mikiedodds

I have tried to recently install the new cold war update and i moved my xbox to a place with better wifi after doing so the game will not update and kept saying installtion failed and says the game is corrupt which i dont understand how ive tried all the
steps to fix but nothing is working i would like support to fix this issue

Whenever my game tries to update, it says corrupted.