Whenever I try to play Xbox 360 games on my Xbox series X I can’t connect my profile.

Hello Louis S, My name is Vanessa, an independent advisor, and I'm here to guide you on your case.

Specific solution for your case

In your case, you have already tried deleting all local saved data for Xbox 360. This may have deleted some of the settings necessary for your Xbox Series XI to connect to Xbox Live.

To fix this issue, you can try re-adding your Xbox 360 profile. Follow the steps listed in step 4 of the general solution.

You can also try resetting the network settings on your Xbox Series XI. Follow the steps listed in step 3 of the general solution.

If you have tried both solutions and you are still experiencing the issue, you may need to contact Xbox customer support.

General solution

According to the information you have provided, the issue you are experiencing may be due to a problem with your network configuration or with the Xbox Live service. Here are some things you can try to fix it:

Verify your network configuration.
Make sure your Xbox Series XI is connected to a stable Wi-Fi or Ethernet network. You can also try restarting your router or modem.

Verify the status of Xbox Live.
Visit the Xbox status website to see if there are any issues with the Xbox Live service. If there is an issue, you may need to wait for it to be resolved before you can connect to Xbox Live.

Reset the network settings on your Xbox Series XI.
To reset the network settings on your Xbox Series XI, follow these steps:

Go to Settings > General > Network > Network settings.
Select Reset network settings.
Follow the on-screen instructions.
Delete and re-add your Xbox 360 profile.
To delete your Xbox 360 profile, follow these steps:

Go to Settings > Accounts > User accounts.
Select the Xbox 360 profile you want to delete.
Select Delete profile.
Follow the on-screen instructions.
Add your Xbox 360 profile back.

To add your Xbox 360 profile back, follow these steps:

Go to Settings > Accounts > User accounts.
Select Add account.
Select Xbox 360.
Follow the on-screen instructions.

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Vanessa.

I own the game on the Xbox series x but it won't allow me to connect the game to my profile which is on the Xbox series x and so it does not let me play online, If that makes sense.

I have the same issue - can’t play any disc based backwards compatible games (360 or classic Xbox) on either my new Xbox Series X or my Xbox One X. I was also advised that it is a known problem and with engineers to resolve but that was a month ago and still unresolved unfortunately.

Whenever I try to connect to my WiFi it just says it can’t connect. I also can’t connect to a wired connection as my Xbox is on the other side of the house as my router. I also only have my controller plugged into the Xbox.

So I had a series s before this series x and I could’ve sworn whenever a game was opened it would automatically show I’m quick resume and it’s not doing that on my series x I can’t pin any games except cod vanguard