Whenever I start up a new game I always sign out!

Venom Skidz · Jun 8, 2014

Can someone please help me!

:)

Venaroth · Jun 8, 2014

Xbox sign in issue

I seem to be having trouble with my account sign in. I can sign into the Xbox when I start it up but whenever I start up a game or an application, it signs me straight out of my account and I have to sign back in. Any help would be appreciated, thanks.

Echoelen · Jun 8, 2014

I keep disconnecting whenever I start a game up

I had the same issue. Wiping my system cache did nothing, but re-downloading my profile worked and I can play online again.

Thanks Luke.

taidara · Jun 9, 2014

Hey there Venom!

It could be that your gamer profile might have become corrupted.

I would suggest that you delete your profile (Delete Profile Only) and recover your profile from Live. But, before you go ahead and delete your profile off your console's storage device, make sure your console have a solid connection to Live.

Go to Xbox Network Settings and select Test Xbox Live Connection. If all is good, fine! You can now safely delete your profile. Here's how:

Delete Xbox LIVE profile safely

Before you delete your profile you have to know the username and password for your Microsoft account that is associated with your profile.

Go to Settings, and then select System.

Select Storage.

Select All Devices.

Select Gamer Profiles.

Select the gamertag that you want to delete.

Select Delete.

Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

You may also want to clear your Xbox system cache. Repeat this process 3 times in a row.

Press the Guide button on your controller, go to Settings, and select System Settings.

Select Storage or Memory.

Highlight any storage device, and then press Y on your controller.

Select Clear System Cache.

Repeat this process, 3 times in row.

Restart your console.

Download Xbox LIVE profile.

Press the Xbox Guide button on your controller (large X button in the center of your controller).

Select Download Profile.

Enter the Microsoft account associated with your Xbox LIVE gamertag.

Enter your Microsoft account password.

Post back and let us know how that goes.