Whenever I log onto my Xbox account I don’t get the “Hello [ur name]” message but I can get...

Hi I have the same problem on just one of two machines. A win 10 (upgrade from 8.1) Surface Pro 3 works fine. I can log onto Xbox app and log into MS Jigsaw. On a Dell laptop (upgrade from 7 to 10) I can log onto Xbox app but get the "our terms of service
have been updated. please start the Xbox games app" message whenever I try to log onto MS Jigsaw. I've checked for messages etc. in the app but nothing there. This would indicate that the issue isn't account related but one tied to the profile on the Dell
laptop. Any ideas where to look?

Cheers

Whenever i go to that link it logs me in to a different account not my xbox live. I entered everything correctly and i still get a different account. someone please help it is really getting annoying to see my Moms name whenever i sign in

I can log in to my Xbox but not the site. whenever I go to "My Account" or just log in I get that.

Hi I have done both but my account and email have never sent a message I have only used the accounts to log onto a game. For the future what can i possibly do to prevent getting blocked as i dont see how just logging onto a game is against the code of
conduct.

Hello, so i changed my account name and logged onto a server I play. When i logged on i had nothing in my inventory (On Minecraft Bedrock Edition). So I got the same name to the account back, but I can't log on because it says "XUID doesnt match possible impersonation attempt. Can anyone help with that?