"When you got a refund on Forza Horizon 5 it was removed from your device"

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Ovacean

Usually that message appears when your friend requested a refund for the content or the transaction was declined by their bank

Please ask your friend to double check their Microsoft account order history here:
https://account.microsoft.com/billing/orders

Tell me what's saying next to the order status

And, when did you received this gift. Recently?

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

These steps can help you, give it a try.
Check for updates on Windows Update, update everything including optional/additional updates.
1. Logout from Xbox app and Microsoft Store app
2. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset. Do this for the game too.
3. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.
4. Open the Microsoft Store app, click on the 3 dots in the upper right corner>downloads updates>get updates and update everything.
5. Restart your PC, log in to both apps and see if that solves the problem.

I have a similar issue with Forza. I bought the $1 promotional month and was charged $5.26 on 8/5/2019 presumably for the second month. Haven't played on the Xbox app since the first month of my subscription and just tried launching the game. I get "When
you got a refund on Forza Horizon 4 it was removed from your device." I never refunded my subscription, but it seems the $5.26 charge was refunded as I opened my Xbox app... My Paypal is legit, and I have more than enough money to cover it in my bank account.
My Windows is fully updated, I have two different apps to launch games from and neither work. My purchased games do work however, and I'm not able to re-purchase game pass anywhere.

Hello!

I'm an independent advisor and a member of the Xbox Community just like you.

I will be glad to help you.

Look for the purchase of the game in "Minecraft for Windows" or "Minecraft Java" version through your purchase history

https://account.microsoft.com/billing/orders/

If you locate it and the status is "Completed", make sure you're signed in to the account that purchased the game in the Microsoft Store, the Xbox app, the Xbox Console Companion app, and the Minecraft launcher.

Then try these steps with the Microsoft Store and the Minecraft launcher.

Select Start > Settings > Apps > Apps & features.

Apps & features in Settings

Select the More icon next to the app you want to fix.

Select the Advanced options link under the name of the app (some apps don't have this option). On the page that opens, select Repair if it's available. If it isn't available or doesn't fix the problem, select Reset.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Strange, could you tell if you asked for a refund for the game purchased in the past?

You signed the game pass and still can't play this game?

Please check your account for an active subscription if you have re-subscribed to the service via the link below.

https://account.microsoft.com/services

Also, check his order history through the link below, see if you can find the game he bought.

https://account.microsoft.com/billing/orders
Set up your order history to show your orders to all available.

Make sure you have the correct account logged in.

If everything is ok, please try the solutions below.

Solution 1: Make sure your windows are updated to the latest version, whether it's windows 10 or 11.

Solution 2: Make sure that the account in the Microsoft Store app and Xbox app are the same logged in both, in this case, the account that has the subscription.

Solution 3: Log out your Microsoft store account and also the Xbox app, now type the term WSRESET in the windows search bar and run the app as administrator, a window will open, wait for the window to close automatically and restart your computer, after that login your Microsoft Store account and Xbox app again.

*Thank you in advance for contacting the community, hope this can help you?