When will my reward credits be deposited?

Hello mdeneen99,

From the FAQ for the Simply Rewarding offer:

When will I receive my Rewards Credits?

After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.

Note that pending and deposited are two different Credit types. Pending Credits are undeposited, and are awaiting action to move to the deposited state. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits
pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. Therefore, your deposit will not occur until the end of the month.

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So it depends on when the credits became pending as to when they are scheduled for a deposit.

For assistance with the rewards program, it's best to post in the Rewards program forum.

Are you sure those are Xbox Rewards credits? It's not possible to have an odd amount like that. Anyway, credits are scheduled for deposit when you have at least 5,000 pending. Since you have over 1,000, you can request a deposit on the MyRewards section
of the site and they would be deposited on the deposit date listed on the site at the time that you make the request.

Yes I'm sure its in the My rewards page under pending credits. And there is no option to request for a deposit.

Hello oneKODIAK,

From the FAQ:

When will I get my Rewards Credits?



Rewards Credits will be converted into your country's local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits, they will be held as Pending until a quantity
of 5,000 is reached.

Since you were beneath 5000 Credits, we did not schedule a deposit for you. Also from the FAQ:

What if I want my Rewards Credits, but I don't have 5,000 accumulated?



If you reach 1,000 Rewards Credits or more but don't have the 5,000 Credits needed to automatically trigger a deposit, a 'Request Deposit' button will appear on your MyRewards page. Click the button to request your credits, which will be deposited into
your Microsoft account by the next scheduled deposit date. Check out the progress bar at the top of your MyRewards page to see your Credits progress.

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month.

On the MyRewards section of the Rewards site, Scroll down a little bit and you'll see "My Statement". Underneath that, it will most likely be showing you your pending credits. There's a link underneath the Pending Credits heading that says "View statement".
Change the option to Lifetime Credits Earned and you will see a complete history of all credits you've earned in the Rewards program as well as when any of them were deposited.

The deposit you see on the billing site, would be a deposit of around 7,000 credits.