When will I receive my redemption code for Xbox game pass digital purchase

If you bought it directly from Xbox, it's automatically added to your account and you won't receive a code. If you bought it elsewhere, you would need to reach out to them to find out how long it should take.

I have been a long time fan of Samsung Televisions. I purchased my TV in November, finally received my free XBOX controller in January (after contacting them), and have yet to receive a redemption code for the free 3 month subscription to the Ultimate Game Pass. In fact I've called and emailed Samsung for multiple days on multiple occasions and I have basically been given the run around. After reading these posts, I'm beginning to realize that Samsung is well aware of this issue and has done NOTHING about it. Each time I contact them they tell me that "they see I already have received my redemption code for the controller." Even though I have continued to tell them that I have my controller and need the 25 digit code for the Ultimate Game Pass. In fact, it was 3 different reps from their sales/promotions department that told me Samsung has no such offer. So I had to send a screen shot of the email I received from Samsung (twice now), referencing the promotion and "how to redeem it by using the 25 digit code above"....that was not included in the email. I know that customers have to redeem their promotions by the 31st of January. So now I'm wondering if Samsung is stalling to keep from fulfilling the offer they advertised as bait to purchase their TVs? I'm really frustrated on why they simply can't provide these redemption codes?????

I bought my tv in nov i received my controller on jan 15 i don't hav 25 characters redemption code for game pass please provide me game pass code

Hi there,

4 days passed without any answered. Just reminding you I didn't receive the codes yet. I am still waiting for it.

Hey ,

When did you redeem the Gears of War 4 code? This promotion does not go by purchase date for physical bundles, but codes are sent 7-10 days after the digital code is redeemed on your account.

If you only recently redeemed the Gears of War 4 game code, please check back with us if you don't receive your codes 10 days after that redemption date.

Thanks!

Hey fxbanker,

You received a disc copy of Gears of War 4? If so, the codes should be located in the case if the bundle you purchased was specially marked. In order to receive the Gears of War 4 codes over Xbox Live, you would need to redeem a digital code for Gears of
War 4, or would have had to purchase digitally through the Xbox Store. If you did redeem a Gears of War 4 code for the
digital version, then Smwutches is correct that you will receive the codes within 30 days of the code redemption date.

Please let us know if it is not digital so we can further narrow this down!