When trying to purchase a game it dosent give me a option to us my Microsoft account balance

Discus and support When trying to purchase a game it dosent give me a option to us my Microsoft account balance in XBoX Sales and Promo to solve the problem; I put a $70 dollar gift card to pre order resident evil village yesterday but when I got into the store to purchase it it doesn't give me the option of... Discussion in 'XBoX Sales and Promo' started by KazzoKunt69, May 5, 2021.

  1. KazzoKunt69
    KazzoKunt69 Guest

    When trying to purchase a game it dosent give me a option to us my Microsoft account balance


    I put a $70 dollar gift card to pre order resident evil village yesterday but when I got into the store to purchase it it doesn't give me the option of using it, I went into my settings and looked at my account balance and the money is there it’s just not letting me use it

    :)
     
    KazzoKunt69, May 5, 2021
    #1
  2. XBF Ihssane Z Win User

    When trying to purchase a game it dosent give me a option to us my Microsoft account balance

    Hello @KazzoKunt69, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    I highly recommend following the troubleshooting steps mentioned on the link below:

    Get help with purchase errors | Xbox Support.

    In case the issue still persists, please contact our live support:

    Contact us | Xbox Support.

    I wish you a lovely day, and I hope this helps you out!

    Kind Regards

    Stay safe, and happy gaming!
  3. Smwutches Win User

    Finding out how to get my Xbox gift card I purchased

    I'm not sure. Try purchasing them and see if it gives the option to use your Microsoft account balance. if it does, then yes.
  4. Smwutches Win User

    Redeeming Gift Card Codes?

    When you redeem a gift code it adds money to your Microsoft account balance. When you make a purchase on the Xbox store it will give you the option of using a credit card/Paypal or using your account balance.
  5. Smwutches Win User

    gifting money to my child's account

    Find the game you want to give in the Xbox store, choose "purchase as a gift", and use your Microsoft account balance as the payment option.
  6. SNS Refuelled Win User

    Xbox voucher/Microsoft balance

    Hi,

    I have tried the above link and when I go to purchase it still does not provide me with the option of using my Microsoft account balance as a payment option.

    I am trying to purchase the Tiny Tina’s Wonderlands game on the Xbox Black Friday sales on the Xbox store, but this does not work both online and through the Xbox

    Thanks
Thema:

When trying to purchase a game it dosent give me a option to us my Microsoft account balance

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