When trying to add a new child email, after signing in with my account to authenticate, I...

Discus and support When trying to add a new child email, after signing in with my account to authenticate, I... in XBoX Accessibility to solve the problem; I set up a new email account for my child. It asked for a parent or guardian approval. No matter how I enter my credentials, I always end up getting... Discussion in 'XBoX Accessibility' started by I/O, Feb 24, 2023.

  1. I/O
    I/O Guest

    When trying to add a new child email, after signing in with my account to authenticate, I...


    I set up a new email account for my child. It asked for a parent or guardian approval. No matter how I enter my credentials, I always end up getting the error: It's not you, it's us.

    I tried accepting through microsoft Family, I tried through the app, I tried through an email link. I always end up getting the error:


    When trying to add a new child email, after signing in with my account to authenticate, I... [​IMG]


    And then:


    When trying to add a new child email, after signing in with my account to authenticate, I... [​IMG]


    :)
     
  2. Rostom L Win User

    When trying to add a new child email, after signing in with my account to authenticate, I keep getting an error - It's not you, it's us

    Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here. No worries, we will do our best now to get this sorted out.

    Could you please try to use a different device or internet browser to finish the setup?
  3. RHR cats Win User

    I got a new phone number and it won’t let me change my security information. How do I change it?

    it should give you an option for more than one way to verify that security information

    try the security check again click the option other ways to verify

    and click email or Microsoft authenticator

    then you can receive the verification via email or you can sign in using the authenticator app

    then you should be able to add a new phone number to your account
  4. CyberGuardFL Win User

    Sharing an Xbox live account

    If you are playing on two consoles he will need his own account.

    Create a child account and add family members on Xbox One.

    • Press the Xbox button  on your controller to open the guide.
    • Select Profile & system, and sign in to your account.
    • Press the Xbox button  again to open the guide, and select Profile & system > Settings > Account.
    • Select Family settings > Manage family members.
    • Select Add to family.
    • Select Add new.
    • When the child is prompted to enter an email address, enter their existing email or, if they don’t have one, select Get a new email.
    • Create a new @outlook.com email address that your child can use.
    • Enter their first name, and then their last name.
    The following link has more information about a child account:

    Xbox Support Help Page - Child Account
  5. Lucas Fladzinski Win User

    How do I change my child's email address for their xbox account?

    This is not helpful as I've already stated that this method is outdated and you cannot change your child's email address while signed into your own account. There is no place to change it. The only method is to sign into Microsoft with your child's login information and add an alias or second email address. But the parent cannot do this from their account. The problem is that if your child no longer has access to their old email address (hence the reason for changing it), you cannot confirm the login as Microsoft requires you to authenticate the login attempt with a code. If you don't have the email address, you cannot receive the code. I'm not sure why the brains at Microsoft haven't thought of a workaround for this and instead, my kid lost two years of game play from their account.
  6. ISirProdigy007 Win User

    My childrens accounts dissapeared after a reboot and I can't find them

    Hi,

    just add the two that aren't on the system by signing in using their email and password.

    Scroll left at home screen -> profiles -> add and manage -> add new -> Sign in using the email and password you used to sign up the child accounts you need to do this twice.

    note: don't press A on get a new account.

    support.xbox.com/.../sign-in-to-another-console

    Have a great one
Thema:

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