When to Ship Xbox One's back as Defective...

Discus and support When to Ship Xbox One's back as Defective... in XBoX on Consoles to solve the problem; I don't know if this is a common occurrence for All Launch Consoles or if my hardware is genuinely flawwed... It started since I purchased the X1. The... Discussion in 'XBoX on Consoles' started by PlaceboHead, Mar 11, 2014.

  1. PlaceboHead
    PlaceboHead Guest

    When to Ship Xbox One's back as Defective...


    I don't know if this is a common occurrence for All Launch Consoles or if my hardware is genuinely flawwed...

    It started since I purchased the X1. The Console shuts itself off (hard boot) with no warnings or propts. I thought it was was Kinect somehow doing it. I detached the peripheral hoping that would make a difference... To no avail. It still randomly shuts
    down whenever it wants.

    I now notice that it makes a buzzing sound through my sound bar when it shuts down. This has been happening for over a month.

    Does this happen to any other X1 launch buyer? It's getting embarrassing when I invite my Sony friends over to brag about Killer Instinct only to have my console crash from booting it. Also, Garden Warfare doesn't start on first click. Must be clicked, closed
    via settings, clicked again and with luck, it eventually loads...

    Does MS cover this or they aware of these flaws in Launch units?

    :)
     
    PlaceboHead, Mar 11, 2014
    #1
  2. Advance replacement orders/when you guys receive your replacement and let people know what to except.

    I went through the advance replacement deal for my xbox one that had the disk drive issues. I received the unit today but there is no return label. I chatted with a rep and was told to just put the defective unit back into the box and drop off at FedEx.
    I wanted to confirm if this is true. How did you guys ship back the defective console?
     
    TabeticPoppy1, Mar 11, 2014
    #2
  3. Dom0411
    Dom0411 Guest
    Annoying noises?

    Might be some defect man. Factory defect. Have you tried calling microsoft and had it replaced?
     
    Dom0411, Mar 11, 2014
    #3
  4. zerocopy
    zerocopy Guest

    When to Ship Xbox One's back as Defective...

    I am now having the same problem. Any word yet?
     
    zerocopy, Mar 11, 2014
    #4
  5. rkountz
    rkountz Guest
    I'd send it back. Random shutdowns shouldn't be happening.

    It's pretty simple to perform a swap via the service center -- extremely simple if you let them do the credit card hold so you can keep your old system until the new arrives.
     
    rkountz, Oct 31, 2018
    #5
  6. zerocopy Win User

    When to Ship Xbox One's back as Defective...

    I am now having the same problem. Any word yet?
  7. rkountz Win User

    When to Ship Xbox One's back as Defective...

    I'd send it back. Random shutdowns shouldn't be happening.

    It's pretty simple to perform a swap via the service center -- extremely simple if you let them do the credit card hold so you can keep your old system until the new arrives.
  8. TabeticPoppy1 Win User

    Advance replacement orders/when you guys receive your replacement and let people know what to except.

    I went through the advance replacement deal for my xbox one that had the disk drive issues. I received the unit today but there is no return label. I chatted with a rep and was told to just put the defective unit back into the box and drop off at FedEx.
    I wanted to confirm if this is true. How did you guys ship back the defective console?
  9. Force58 Win User

    Microsoft Advance Returns scams you

    When you shipped your defective Xbox One you should have gotten a receipt with a link and tracking number you can use to track it. Have you done this yet? FedEx (or whatever system you used to mail it) would be responsible for ensuring the package was
    shipped to MS's facility in TX. There was the disclaimer Xbox Customer Support would have given you that said if the defective Xbox wasn't received by a certain date of the new one arriving, your credit/debit card would be charged for the $500.00 (originally
    a holding charge).

    Please advise.

    Cheers
  10. Narcoticlizard) Win User

    Xbox refuses to send me a replacement controller

    It had a defected bumper and i sent it back still under warranty and they said they shipped my package but i dont have it.
Thema:

When to Ship Xbox One's back as Defective...

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