When "The Enforcement Team" Get It Wrong

A short story of injustice by a group who act as judge, jury and executioner.

I was playing Modern Warfare 3 online with my Xbox 360, when I met "Mr Invisible". I'm sure we have all met this kind of cheat who runs around, invisible to everyone, chalking up ridiculous scores. I would dearly like to name and shame the player, but that
is probably inappropriate. The only way I could identify him was with the Killcam.

I then made a mistake. I sent him (I'm assuming he is a "he") a message on the lines of, "What's the point?"

He replies by inviting me to a private session. I refuse, but curiosity gets the better of me and perhaps I would have the chance to play him on equal terms. So I "join session in progress".

I join the match. The guy is standing right in front of me, dressed as a sniper, jumping up and down. Suddenly there was a noise like a grenade kill and my screen froze momentarily as if I had been killed by a grenade.

I return to main menu and notice that my rank has gone down from the highest to the lowest. Then my prestige score rose from 3 to 10, then my gamerscore rose from 7K to 42K!

I contacted Microsoft support by chat, opened a case; but we could not restore my previous profile. I contacted Activision who informed me that the game was too old for them to restore my rank.

Then... I received an email from the Xbox Live Enforcement Team telling me that I had been banned for three weeks for illegal interference with my profile! After passing through a ridiculous and pointless series of ten questions about Xbox security policies,
I was able to ask for a case review. Yes, my profile had been illegally interfered with - I had told them so, I had even told them who did it. I gave them the support casse number. I have been a loyal Microsoft and Xbox customer since time began... why cheat
now?

Decision upheld.

After the three week ban, my connection was restored and my gamerscore had been reset from 7K to 0.

Impossible to contact the enforcement team by any means; apparently not even Microsoft Support can do it. They are faceless, nameless beings, who can't understand that sometimes the customer is right, completely disconnected from other services, so arrogant
that they believe that there is no one out there smarter than them. They act as judge, jury and executioner, and if you don't like it... tough.

Well, no. Not "tough". My Xbox 360 is reaching retirement and I've been watching the evolution of PS4 and XBox One for long enough to be able to make an informed decision between Sony and Microsoft.

I'm not bitter or angry: the feelings are much stronger than those. When Batman and Robin from the Enforcement Team get it wrong, and I can assure them that got it wrong here, not only do they lose credibility but they also lose customers.

Microsoft: show us the faces behind the Enforcement team. Give us names, email addresses and direct telephone numbers. When they become accountable to the customers, then we might see some justice.

:)

 

When the "Enforcement Team" get it wrong

I'll spell it out for you

They did investigate acfording to your own account and they did the "right " thing

You accepted a private boosted game

And yes that is a clear violation of the terms of use

You do realize that cheating is not right right ?

 

When the "Enforcement Team" get it wrong

Perhaps it's time to start identifying these people...

 

Not only will the Xbox Enforcement Team not do what you ask here, they won't even read it.

The Xbox Enforcement Team does not use these forums. For information about your account suspensions or bans sign in at this site with your account at https://enforcement.xbox.com

Only an actual person from the Xbox Live Enforcement Team can impose or remove a suspension or ban on the account. - "Despite what some may claim, Xbox Live Policy & Enforcement Team will never ever ban anyone “for no reason”. Suspensions always occur as
a result of a specific Code of Conduct violation." Xbox Enforcement | How Do I

If you want to contact the Xbox Live Policy & Enforcement Team you can file a Case Review - You can't file a Case Review if the suspension is less than 24 hours or you failed the questionnaire. - Note: Currently, Xbox device bans are not eligible for
Case Review. Case Review - Xbox Enforcement | How Do I

The Xbox Enforcement Team also conducts reactive investigations. Many of these investigations are triggered by player complaints.

The Code of Conduct has no statute of limitations, and users may be enforced upon at any time for past offenses.

Xbox Enforcement | How Do I

 

This thread should be closed, please.

It is an unintentional duplication, and readers should go here:

When the "Enforcement Team" get it wrong... Continued