When redeeming code account got swtiched.

GregAwesome · Jun 29, 2019

I was logged into my main account and when I selected the "redeem" link I'm guessing it redirected over to microsoft and I guess I was logged in under my child's account. So my game was redeemed under the wrong account. My child account is set to the
"home xbox" yet I still can NOT play the content I purchased! So I basically wasted my money on Destiny 2: Forsaken - Complete Collection since the game content is unplayable. I get an error saying that the required
content not found.

Is there any way to fix this?

:)

Trillest Yoshii

You can contact customer support

https://support.xbox.com/en-US/contact-us

Alternatively, you can ask for a refund

https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

I hope you get this resolved!

-TY💛

WorthSkydiver7

Hi

I am really sorry that this error has happened and I will try to provide some further steps in order to rectify this problem. Firstly you need to try loading the game through the account the content was purchased in by logging out and logging back in. If
you still can not see your purchased content there is another way. Firstly if you purchased redeemable codes from the Microsoft store then it is less of a problem. If you got your codes from a store they may be able to help you first.

If this was done by mistake you can go Here: Xbox refund request solution So long as this was not purchased more than 14 days ago there may be hope. Just follow the steps and select
the green tick or the red cross.

pawncrackers

Hi there,

When you redeem content to an account, it cannot be transferred to another account. My best advice would be to contact
Xbox Support over the phone, to see if they can do anything to help.

Hope you get it all worked out!

L

JOSHUASHALO

You have to change account to adult to put code in and play the game. Some games need to be 18 year old to play.

XBF Javier R

Hello Greg,

We understand that in your attempt to redeem a code for the Destiny 2: Forsaken - Complete
Collection, it was accidentally redeemed to your child's account.

Game content is not usually shared between accounts as per most developer companies, being the reason here that the content is not appearing when you attempt to load it through your account. The collection itself does contain a license for Destiny 2, but
all other pieces of content belonging to this collection can only be accessed from the account that it was redeemed to.

Unfortunately, our only recommendation here is to reach out to our customer support team, as they would be able to discuss this case further with you.

Best wishes!

When redeeming code account got swtiched.