When loading Dreamlight valley it keeps stopping asking me to purchase a game pass even...

Hello, thank you for the advice. I have confirmed that it is completed. If i remove the game and my account on the xbox will it loose my save games and progress? I don't want to start over.

Thanks.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Kindly make sure that the game is successfully purchased under the account that you're using, please sign in to https://account.microsoft.com/billing/orders and locate the order transaction for the game, it should be stated as "completed".

https://support.xbox.com/en-US/help/subscriptio...

Once confirmed that it is purchased under the correct account please remove and re-add it on your Xbox to re-sync the license.

" REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"

Not at all, as long as you're playing the game while connected to the internet.

Hello, LeahnaterDLV my name is oskayra I am an independent advisor and player like you I hope I can help solve your problem today

It seems you've encountered a discrepancy in the application of the Ultimate Founder's Pack to your Disney Dreamlight Valley profile. Since you purchased the Ultimate Edition from the Microsoft Store and your existing profile is linked to that purchase, you should have access to the Ultimate Founder's Pack items.

To resolve this issue, try the following steps:

Ensure you're logged into the correct version: Double-check that you're launching and playing the Disney Dreamlight Valley - Ultimate Edition version. The standard version and the Ultimate Edition are separate applications.

Verify game ownership: Check your Microsoft Store account to ensure you own the Disney Dreamlight Valley - Ultimate Edition. You can view your purchase history and installed games from your Microsoft Store account page.

Check for updates: Make sure both the Disney Dreamlight Valley - Ultimate Edition game and your console or PC are up to date. Sometimes, outdated versions can cause issues with in-game purchases and entitlements.

Restart the game: Sometimes, a simple restart can resolve temporary glitches that might be preventing the Ultimate Founder's Pack from being recognized. Close the game completely and relaunch it. Here are some additional tips for resolving the issue:

Make sure you're using the same Microsoft account that purchased the Ultimate Edition.
Try linking your Microsoft account to your Disney Dreamlight Valley profile again.
Check for any pending downloads or installations related to the Ultimate Founder's Pack.

I really hope your problem has been fixed with my help, have a nice day. Oskayra

You can find support here

https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/