When I'm in a party I can hear other people but they can't hear me why

Azi Royal Guard · Apr 7, 2018

if you suggest something that I have already tried I am switch to PlayStation I am tired of Microsoft's bs

:)

brandiesel1 · Apr 7, 2018

Head set

My headset only works in party chat. When I'm playing other games I can see that people are talking but I can't hear them and they can't hear me. It only works in party chat.

King Butalitali · Apr 7, 2018

Xbox one Mic Problems, I hear people talking but they can't hear me

When i join a party and turn on party i can hear people through the Xbox One Mic but when i try to talk they can't hear me. Sometimes when i move the wire they can hear me but then they can't hear me again. Does anyone know why it does this? Is there a way
to fix it? Please get back to me as soon as possible.

Mister Kellogg · Apr 11, 2018

Hi Azi Royal Guard,

We are not aware of any steps that you have tried before so please bear with us as we try to help out. There was a service alert related to users being muted in a party when you originally posted this. If you are still seeing this happen you will want to
try a cold boot of the console by unplugging it for a full 5 minutes. If that step does not help then the next step will be to try a

factory reset of the console. Please be sure to keep your games and apps installed when asked to do so during this process. If you are still unable to be heard by those in your party let us know.

Have a great night!

Mister Kellogg

Hi Azi Royal Guard,

We are not aware of any steps that you have tried before so please bear with us as we try to help out. There was a service alert related to users being muted in a party when you originally posted this. If you are still seeing this happen you will want to
try a cold boot of the console by unplugging it for a full 5 minutes. If that step does not help then the next step will be to try a

factory reset of the console. Please be sure to keep your games and apps installed when asked to do so during this process. If you are still unable to be heard by those in your party let us know.

Have a great night!

brandiesel1

My headset only works in party chat. When I'm playing other games I can see that people are talking but I can't hear them and they can't hear me. It only works in party chat.

LyricDragon5018

I am having the same issue. I’ve tried everything i was told to do and naturally tech support is “currently unavailable”. Xbox start fixing this ****.

Mister Mascot

Hey there TheHaloRobot,

Sorry to hear about the headset problem, have you tried this guide for troubleshooting yet?
Xbox One Chat Headset Troubleshooting Sometimes it can help with the issue. Which headset are you using with the console as well?

Kathy A.

Hello WilledJupiter8,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to use your single jack headset for PC gaming and is unable to hear the voices of your friends. Let us check on this together so you will get back to gaming.

Based on your description, you can hear the music and sound but not the voices. There could be an issue with compatibility, third party apps that has settings for audio or system/apps/drivers needs to be updated or could be anything related to the headset that is disabling specific sound to be outputted. To have a better understanding, we would like to further isolate your concern.

May we ask what is the make and model of your headset?
When was the last time you can hear a voice from these apps or services - Discord or Skype or games? .
Are we playing Xbox games or different storefront games?
Is the driver for the audio up to date? We will provide steps on how to update the system and apps below, please check.
Test if these works. May we know if the issue persists when:
- Connecting the controller and headset, go to audio settings and output the audio through PC speakers.
- Connecting the headset to PC and output audio to headset.
- Connecting the headset to PC and output the audio to PC speakers.
- Connect different headset to PC.
- Connect different headset to PC and output the audio to PC speakers.

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Restart device - As basic as this is, a simple restart can set many things right.
Update Windows system -
- Press the Start button on the taskbar, type settings, and then select Settings.
- On Windows 10, select Update & Security. On Windows 11, select Windows Update.
- On the Windows Update page, select Check for updates to see if any updates are available for your device.
- Once the updates have downloaded, select Install now to start the installation.
- Following installation, we recommend that you restart your device so that the latest updates can take effect.
For the best game performance, make sure your system’s video card drivers (or display adapter drivers) are up to date. Drivers are available on the support website for your computer manufacturer, or if your computer system is custom built, on the video card manufacturer’s support website. Updating video card drivers can resolve game crashes, improve frame rates, and improve overall game performance. Please see guide: update drivers in Windows.

Source: Troubleshoot issues with the Xbox app for Windows | Xbox Support

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

Sincerely,

Xbox Forum Moderator

Microsoft Community

When I'm in a party I can hear other people but they can't hear me why