When I try to sign in it says my account doesnt exist. But the account name is already...

Discus and support When I try to sign in it says my account doesnt exist. But the account name is already... in XBoX Accessibility to solve the problem; I'm having trouble signing into my Xbox account. When I try to sign in, I get a message saying the account doesn't exist, but when I attempt to create... Discussion in 'XBoX Accessibility' started by Joe Kalibma, Jun 9, 2025.

  1. Joe Kalibma
    Joe Kalibma Guest

    When I try to sign in it says my account doesnt exist. But the account name is already...


    I'm having trouble signing into my Xbox account. When I try to sign in, I get a message saying the account doesn't exist, but when I attempt to create a new account with the same name, it says the name is already taken—so the account clearly still exists. The original account was created with an Outlook email address, but now it shows a different autogenerated Outlook name (something like *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***). I still have the correct password and screenshots showing the games purchased on that account. I’ve tried resetting the password, signing in on both my Xbox Series S and a browser, and using the Microsoft account recovery tool—none of which worked. If the account can’t be recovered, I’d like to request that the games be transferred to my new account instead. Has anyone else experienced this or know how to resolve it?

    :)
     
    Joe Kalibma, Jun 9, 2025
    #1
  2. JrB908 Win User

    bungie net

    [quote user="SMITHCAKE"]

    im trying to join bungie net but when i put in my email it doesnt work its a hotmail account and it says
    something about the domaim

    [/quote]

    It throws up this message when you try to sign up with out already being signed into the Windows Live ID that you are trying to attatch to the account.



    This is because you are not signed into the Windows Live ID, the sign up is trying to create you a Windows Live ID under the name you are typing in, which of course already exists
  3. MBHeugh Win User

    My Minecraft Account was stolen. Is there anyway I can recover it?

    Hi. Whenever I try and use one of the account recovery methods, it doesnt work. When I try and sign into microsoft account recovery with my email it says that the email doesnt exist. However, I know the account exists as I bought minecraft with it. Is there anything I can do about this or is my minecraft and microsoft account lost forever?
  4. Tadeu dailson Win User

    When I try to sign in it says my account doesnt exist. But the account name is already taken which means it does exist?

    Hi, my name is Tadeu, I'm an independent consultant and a Microsoft Xbox user just like you.

    I'm here to help.

    I hope everything is going well and thank you for reaching out.

    This support is intended to answer questions about the use and configuration of devices.

    I am very sorry about what happened to your account and I completely understand your frustration. Unfortunately, Microsoft support and Customer Service are only indicating that the only procedure or way for a user to recover an account is to follow the methods indicated in the link below.

    https://support.microsoft.com/account-billing/h...

    Apart from this procedure, unfortunately, there is no other way as no agent can provide information in this regard.

    Please note that this is only a public forum. I will respond as soon as possible, apologizing in advance for any delay in response. I am just a user trying to provide information and knowledge that may be useful to others. I am not an employee of Microsoft.

    Kind regards tadeu
  5. Ryan Le2 Win User

    Is there a way to recover my Minecraft Account when my Microsoft account got hacked / deleted?

    If the hacker replaced my info with theirs, how can I get it back since I already made another account with the same email?

    The 3 emails says, " Microsoft account security info added," "Microsoft account secuirty info deleted," and "Microsoft account password change,"

    Next thing I know, when I try to sign in minecraft, it say my email doesnt exist.
  6. OliverJedi7 Win User

    Xbox one won't let me sign in but a lot of my friends are back on help!

    I can, t sign in. Says my account doesnt exist, it was ok yesterday
Thema:

When I try to sign in it says my account doesnt exist. But the account name is already...

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