When I try to send a message it says "message failed to send". I'm not banned. Anyone got any ...

Hey there -

So to clarify,
updating your security proofs has not worked so far? If not, can you try simply adding another phone number to the proofs rather than changing existing information?

Let us know if that works.

ok second step fixed it. thank you so much your a life saver!!

Very welcome, ignore my private message asking which step fixed it, I checked the private message first, glad your issue is resolved!

Regards,

Dan

Hello,

What is the error code you are getting?

Please try some of these steps to try resolve the problem, test it after each step as you might not have to do all of them.

Step 1. Go to settings > System > Storage > (highlight the hard drive, press Y to enter device options) clear system cache. Then shut down your xbox unplug it from the wall (restart router if possible) when the router is fully rebooted, plug the xbox back
in, boot it up and go into network settings and test network connection

If that doesn't work

Step 2. Go to settings > system > storage > hard drive > go through all of your hard drive content and delete any partial incomplete file with a yellow exclamation icon. Once all of them is removed if any please clear system cache again and then just reboot
the console

If this problem.persists there is one last option I would advise before contacting Xbox Customer Support. System update rollback. This will nit affect any gamesaves or DLC. Go to settings > system > storage> highlight the hard drive and press the buttons
in this order > LEFT bumper RIGHT bumper, X, LEFT bumper RIGHT BUMPER, X, thus will prompt you to download the system update again, please ensure no network connection drops while this is done. The console will reboot itself, this should be attempted as a
last resort.

If none of these steps help please contact Xbox Customer Support by visiting
support.xbox.com/contact-us

Additionally it could be an undocumented fault on the servers, but for now we should treat it ad a local problem than server-side

Please keep me posted!

Last addition, step 4. Re-download your gamer tag if all 3 steps fail.

Regards,

Dan

Yeah i have tried that but failed twice(yeah i know i'm dumb).It's really frustrating as i was just playing fifa then after the game sending messages i got banned.