When I try to put my parental control pin into fortnite, it says it's wrong even when I...

Hi Gabriel, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to reset your console?

Please, follow these steps:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

For more information: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Hi Mick.

Do you manage to accept friends now?

I have a very similar problem: when my son want to add friends, the parental PIN is required. I try to enter it, it says PIN incorrect.

I then click on "modify PIN", which does bring me to the EPIC website on my account. There I can connect with the PIN that was said as "incorrect" in Fortnite. I can navigate and change the options in parental control without any problem. I can even change the PIN.

But if I go back to Fortnite, try to accept friends and enter the PIN which worked right before in the EPIC portal, then it's refused again...

It seems the PIN in Fortnite is not the same as the one in EPIC portal...

If you can help, thanks in advance

Vincent

The pin I had set up for the computer login didn't work. I removed the pin as a login, leaving only my password (which I input correctly). Then when trying to login and even after inputting my password, it was still asking for a pin.

I then put in a new pin for my account and then tried that, and was still told it was wrong. So I don't know what pin it's wanting at this point.

I’m having the same problem for months now. Ive turned parental control off, changed pin but on fortnite it says it’s incorrect which it’s not. But pin is accepted on epic games. Doesn’t make sense. Please help

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

It sounds like you are having difficulty with your parental control pin on Fortnite.

Here are a few things you can try:

Make sure that you are entering the correct pin. Double-check to make sure that you are not mistyping the pin or transposing any digits.

If you have recently changed your pin and are still unable to access your account, it is possible that the change has not yet been applied. In this case, you may need to wait a little longer for the change to take effect.

If you have forgotten your pin, you may be able to reset it by contacting the Fortnite support team. You can do this by visiting the Fortnite support website and selecting "Account and Billing" as the category and "Parental Controls" as the subcategory. From there, you can follow the prompts to reset your pin.

If you are trying to remove parental consent, you will need to contact the person who set up the parental controls on your account. They will need to remove the controls or provide you with the correct pin in order for you to access your account.