When i try to log into my account in microsoft store i click on to sign in with email and a...

Hi Tomm,

Thank you for the response. I was able to figure it out by basically doing your step 4. By logging out of the Microsoft store app and uninstalling the xbox app. I then signed into a different email for the store (even though both emails used are linked to my account, I thought it worth a try). And reinstalled the Xbox app. Sure enough, when I clicked sign in, it allowed me to switch accounts to the correct one. What a relief and more simple than my frustrated brain thought possible at that point! Everything is working fine now.

Thanks!

I have not tried resetting my password as there is nothing wrong with my login details. It simply wont accept even my email when i try to login. I CAN access microsoft store, microsoft windows account, xbox app, minecraft launcher with microsoft login. These work fine.

Minecraft.net and microsoft login website do not even accept even my email, as it refreshes the page when i click next.

I can sign into microsoft store app on windows PC. However, it does not require a password it requires windows PIN number. Microsoft store uses microsoft account settings to login, and PIN to verify user.

Hello Jakub Gembalik,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,

Hello Jakub Gembalik,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are trying to sign in your Microsoft account in the Store and is unable to. Let us check and see on what we can do to help resolve your concern in a timely manner.

It is possible that the Store app is corrupted making it impossible to sign in your account. Let us perform some steps that will help resolve the issue.

1. Make sure Windows is up to date

• Press the Start button on the taskbar, type settings, and then select Settings.
  
• On Windows 10, select Update & Security. On Windows 11, select Windows Update.
  
• On the Windows Update page, select Check for updates to see if any updates are available including optional updates for your device.
  
• Once the updates have downloaded, select Install now to start the installation.
  
• Following installation, we recommend that you restart your device so that the latest updates can take effect.
  

2. Make sure Xbox app is up to date

• Press the Start button on the taskbar, type store, and open the Microsoft Store app.
  
• Select Library.
  
• Under Updates & downloads, check if there is any updates available for the Xbox app. If an update is available, select Update.
  

3. Repair and Reset Microsoft Store.

• Press Windows key + R and type wsreset.exe then hit enter.
  
• An empty Command prompt will pop open. Let it be for a few seconds and the command line will close automatically (after it has cleared the cache behind the background) and Microsoft Store will be launched in its place.
  

4. Make sure you are signed in to the Xbox app and the Store with the same account.

> To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hi There

Let's see if this works:

Go to the Microsoft Store

Click your profile pic at the top right corner

Click your account/profile

Click sign out

Once signed out, try logging in with your other account details