When i try to launch a game on xbox app, i keep getting 0x800704c7 error

Hi Yusuf, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This can happen when you switch devices or change regions.

To resolve this issue, you will need to contact Xbox Support. They will be able to assist you in updating the device ID on your license so that it matches the device ID on your new device.

Another option is to perform a system reset, this has worked in some cases.

Go to Start > Settings > System > Recovery. Next to Reset this PC , select Reset PC. Then, select Keep my files.

https://support.microsoft.com/windows/0ef73740-b927-549b-b7c9-e6f2b48d275e

If you choose not to do it, or if it does not work, please enter this link to contact support:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

keep getting error code 0x800706ba when I try to go on games or apps and tried unplugging Xbox and resetting internet but still keeps popping error code need help.

This just happened to me today. cannot launch any game or apps. I'm on an X1X Project Scorpio edition and in the Skip Ahead Alpha insider ring.

Error 0x80070005 occurs when you launch a game or app on Xbox One

You see the following error code when you try to launch a game or app on your Xbox One console:

• 0x80070005

This means that there might be a problem with the Xbox Live service, or that there’s an issue with the item you’re trying to launch.

Hi mitch walker1



Greetings!



Thank you for posting in Microsoft Community.





We understand that you need help with this concern. We will work together to achieve your desired resolution.





For me to better understand the issue, I’d like to ask a few questions:

• Do you have Anti-virus and anti-malware installed on your machine?
  
• When was the last time you're able to launch the game?
  
• Can you still sign into account.microsoft.com website?
  

Error code 0x800704C7 usually indicates a problem with the Windows Store cache. Here are some steps you can try to resolve the issue:



You can try the troubleshooting steps here: Troubleshoot issues with the Xbox app for Windows | Xbox Support





You can also try the following steps:



1. Press the Windows key + X and select "Windows PowerShell (Admin)".

2. Type the following command and press Enter: Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

3. Wait for the command to complete and then restart your PC.

4. Try launching the game again.

We look forward to your reply.



Sincerely



Microsoft Forum Moderator

Hi there!

We haven't heard from you in 72 hours, so we assume your issue has already been resolved. We will not be tracking this topic going forward, therefore, if you need further assistance, please create a new topic to discuss these concerns by clicking on this link: Create a new question or start a discussion (microsoft.com)

Sincerely



Microsoft Forum Moderator