When I try to connect my xbox controller to my Xbox one, it doesn't work

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Please perform a powercycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn’t work please use a wired cable then try to update the controller from there.

Hello so I have a very specific problem.

My Xbox One controller won't connect to my PC via Bluetooth anymore, it used to work however.

The controller will connect to my laptop with windows 10 and it also works when connect to an Xbox One.

My friends controllers can connect to my PC no problem.

In my Bluetooth listed devices it says "xbox one controller: paired" it never connects though, and when I "remove device" it does remove but whenever I restart my PC it comes back listed as "paired". It doesn't connect whether I click remove device and
it's no longer listed or try after restarting and it's listed as paired.

When going to add new device it never gets picked up, but as I said it can pick up other Xbox controllers and they can connect and work no problem.

My Xbox One controller also works when connected via a wired connection.

I have uninstalled and reinstalled the drivers, nothing has changed.

There is something strange going on between the connection of my controller and my PC via Bluetooth and I don't know how to fix it. Again the controller works on my laptop and xbox and other controllers work on my PC, it is specific to my controller connecting
to my PC.

I'm not 100% sure what happened but it happened on a day I was playing Xbox One and games on my PC and I think I might have clicked "remove device" while trying to connect it back to the Bluetooth because it was taking a while to pick it up and I wanted to
make sure it was going to get picked up by the PC since it was paired with the Xbox at the time. I don't remember the specifics of what happened but I think it was something along those lines and ever since then it hasn't worked.

You must check your controller generation to see whether it has blutooth enables or not.

What type of problem are you having with your controller?

MY CONTROLLER WON’T CONNECT TO MY CONSOLE OR PC -> it doesn't apply. the controller does connect to my pc

I CAN’T UPDATE MY CONTROLLER -> it doesn't apply. Xbox Accessories says it is up to date

MY CONTROLLER DOESN’T FUNCTION CORRECTLY -> somehow it doesn't. let's take this option

MY CONTROLLER WON’T POWER ON -> it doesn't apply. the controller does power on

SOME OR ALL OF THE BUTTONS ON MY CONTROLLER DON’T WORK AT ALL -> it doesn't apply. All buttons do work correctly

SOME OF THE BUTTONS ON MY CONTROLLER DON’T WORK AS EXPECTED -> it doesn't apply. All buttons do work as expected.

so:
Xbox One Wireless Controller Solution doesn't have an option for the "stops working" symptom

by the way i try everything. move xbox all over the house and take it to my m8s house turn network off still not workin

Xbox One Wireless Controller disconnects or can’t connect

support.xbox.com/.../wireless-controller-disconnects

and

Connect a wireless Xbox One controller to your console

support.xbox.com/.../connect-a-wireless-controller

I try everything.. and it doesn't work

You don't seem to have understood my problem.

It works fine with the cable but it doesn't work wirelessly. The controller disconnects when trying to connect it wirelessly with the play and charge kit battery. Wireless with AA batteries is fine, Wired with the charge kit is fine. Wireless
with the play and charge kit battery doesn't work.

I have the wireless adapter and I am trying to connect it wirelessly to my Xbox controller with the play and charge kit battery, that
is my problem.