when i try log into xbox it says i have an internet issue

Hi Hardy! My name is Stephanie and I'm more than happy to help you out!

Please follow these steps according to Microsoft Agent Yanyannnn: https://answers.microsoft.com/thread/39e49d32-f49f-4d21-b979-a4ccaa262554">https://answers.microsoft.com/thread/39e49d32-f49f-4d21-b979-a4ccaa262554

"-Sign Out and Sign In Again:

Click your profile picture at the top right corner of the Microsoft Store.
Select your account and sign out.
Restart your computer.
Launch the Microsoft Store app and sign in again.
Attempt downloading or using the store features once more

-Run Troubleshooters:

Open the Settings app (right-click the Windows Start button and select Settings).
Go to Update & security > Troubleshoot.
Run both the Network Adapter and Windows Store Apps troubleshooters.
Check if they help resolve the issue

-Check Windows Firewall Settings:

Ensure that the Microsoft apps you’re trying to use are allowed to connect to the internet.
Disable and then re-enable your network connection.
See if the issue persists after these steps

-Reset Windows Store Cache:

Press Windows key + R to open the Run dialog.
Type wsreset.exe and hit Enter.
Repeat this a couple of times.
Try launching the Store again"

If the steps above, you may follow the rest of the troubleshooting from the same link:

https://answers.microsoft.com/thread/39e49d32-f49f-4d21-b979-a4ccaa262554

Kind regards,
Stephanie

I'm kind of having the same kind of issue. For some reason, I keep getting disconnected from xbox live, and when I try to log back in, it says that it can't be able to log me in and that I have to check the connection between xbox live and the internet.
The internet is 100% fine, the xbox live service here is still ok, and connection is great, but I don't know what the problem is then. My 360 is fine, so what's the problem then?

Hi Ryenkeky, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Are you trying to log in to your Console?

Have you tried on the website or Xbox Mobile App?

https://account.xbox.com/Profile

You can download the Mobile app here: https://www.xbox.com/apps/xbox-app-for-mobile

Just so we can make sure it's not an issue with your account.

Let me know if it works!

I dont think thats the issue because its doing the same with xfinity theyre both internet hotspots. When i connect to brighthouse networks it says nat type unavailable but when i test it, it says moderate now. And then when i back out of the screen that
i just tested it on it still displays unavailable. It’s like it’s still registering the wifi but its not actually connected to anything. When you use these hotspots you are usually redirected to a page where you have to log in to your cable account and then
after that initial login you should just automatically be logged in to the wifi and never have to do that preauthorization again. I feel like theres almost an issue with communication somewhere between the xbox network systems and the internet that the wifi
is trying to provide

Hello Lucas,

when i try to open xbox console companion i have to log in but when i try this i get a message that i have no internet