When I remote play I get an error

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

- Open the Xbox Guide by pressing the guide button on the controller and select Settings.

- Select Network Settings.

- Select Advanced Settings.

- Under Change Settings select Alternate MAC Address.

- Select Clear.

- Allow the console to restart when prompted.

Afterwards try to connect again.

I highly recommend checking this link: Troubleshoot remote play gaming | Xbox Support

Section: I keep getting an error when I try to connect

I tested my remote play yesterday at home. My iphone wifi was off and i connected over cellular with no issues. today nothing works. not wifi, not cellular. i click remote play and the jet appears and then i just get the same error message as others above.

Yes, it could be the case!

If you're on a wireless network, make sure you're on a 5 GHz network, not 2.4 GHz (on a 2.4 GHz wireless network you may see some interference). See Using a 5 GHz Wi-Fi network below.

You can also try a different connection network to see if it corrects the issue!

I did everything I could on the list that can be done without the physical Xbox as I am not able to access it. I restarted the app and my phone, I double checked the account and I checked for an update to the Xbox account, but nothing fixed it. The WiFi network I’m connected to isn’t the best, would that be causing these issues?