when I receive my security info confirmation pin, where will it be sent?

Hello Myles Vorisek,

We appreciate you for bringing this up to Xbox Forum.

When you receive the security PIN to reopen your account, it will be sent to the alternative email that you provided when you changed your security information.

Just want to inform you that the attached link of the screenshot is not viewable from my end. To further understand and assist you better, we suggest copying and paste the screenshot of the file to include on this post. Just a heads up you don't need to put some personal information on the screenshot, if ever there are, kindly erase it.

If you have other clarifications, you can get back to us by replying to this post.

We will be glad to follow up and help you.



Sincerely,



Moderator

Microsoft Community

Hi Myles Vorisek,



We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)








Thank you for your understanding.



Kind regards,



Moderator

Microsoft Community

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

You may need to reset your PIN by following the steps below:

1. On the sign-in screen, select I forgot my PIN below the PIN text box. If there are multiple accounts on the PC, choose the one you need to reset.

2. On the Enter your password screen, type the password for your Microsoft account and then select Next.

3. On the Help us protect your info screen, choose to receive your security code either as a text or email message. If you select the text, type the last four digits of your phone number, and then select Send Code. Learn more about security info and security codes

4. When you get the code as a text or email message on a separate device, enter it on the Enter the code you received screen, and then select Next.

5. In the Set up a PIN dialog box, enter your new PIN and confirm it. Your new PIN is now set.

You can check this link for your reference: https://support.microsoft.com/en-us/windows/tro...

Still does not work.... akk u see up top of the screen is

Follow the confirmation instructions we sent to your existing security info or click on the confirm link below.

The following security info will be removed on 7/9/2012. If you're still using it, recover your security info.

problem is i do not have that phone anymore nor the number.. none of the send confirmation links work i click them and never get a code, this is so frustrating.

I have two e-mails that this confirmation can be sent to. They are both valid and I use them often. I've tried the one that's directly linked with my Microsoft account with no luck and the alternative e-mail and had the same results of no e-mail received.
I've always had my number linked with my account, but recently it has shown up with the "Can we use this info to help protect your account? Look for the instructions we've sent you at..." at the top of my security info page. I received the Live message in
my inbox stating Microsoft was going to be requiring use of two proofs and that I could go into my settings and add one, so I'm unsure if my account needs the number or not, which is why I'd like to confirm it to be safe since that's the easiest way to contact
me if it were necessary. Yes, I am the only person using the e-mail linked with my Microsoft account. Is there any specific area of Microsoft that needs contacted with this, as there really isn't a whole lot of contact info found in the immediate area of
dealing with the security info.