When I made a purchase I received a double charge for it

Discus and support When I made a purchase I received a double charge for it in XBoX Games and Apps to solve the problem; Split from this thread. I need this charge taken off my card b7deb224-6c9b-4199-ab42-2e2156cb5d64 Discussion in 'XBoX Games and Apps' started by lanetteCooke, Oct 31, 2018.

  1. lanetteCooke
    lanetteCooke Guest

    When I made a purchase I received a double charge for it


    I need this charge taken off my card

    :)
     
    lanetteCooke, Oct 31, 2018
    #1
  2. Tadokiari LP
    Tadokiari LP Guest
    When I made a purchase I received a double charge for it/Cuando hice una compra recibí un doble carg

    When I made a purchase I received a double charge for it/Cuando hice una compra recibí un doble cargo necesito ayuda
     
    Tadokiari LP, Oct 31, 2018
    #2
  3. Tadokiari LP
    Tadokiari LP Guest
    When I made a purchase I received a double charge for it/Cuando hice una compra recibí un doble carg

    I already requested a phone call four times and I did not receive an answer
     
    Tadokiari LP, Oct 31, 2018
    #3
  4. lanetteCooke
    lanetteCooke Guest

    When I made a purchase I received a double charge for it

    Noww

    I need this taken of my account now
     
    lanetteCooke, Oct 26, 2018
    #4
  5. lanetteCooke
    lanetteCooke Guest
     
    lanetteCooke, Oct 26, 2018
    #5
  6. lanetteCooke
    lanetteCooke Guest
    Can I please talk to a person
     
    lanetteCooke, Oct 26, 2018
    #6
  7. XBF Leslie D
    XBF Leslie D Guest
    (๑ˆ◡ˆ๑)ﾉнёιιο!



    I saw your post in regards to a charge you need removed on an older thread. So I went ahead and split your post so we could tailor our support directly to you.



    I do want to let you know that in regards to reversing the payment, you would need to submit a refund request.



    Click here to learn How
    to complete the refund request form    .



    After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.



    If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation email sent to you.
    Our dedicated team is ready to assist you.

    If still needing further assitance feel free to contact Live Support. The best way to reach Live support would be here:

    https://support.xbox.com/contact-us#0



    It's going to ask if you want help from the virtual agent select
    no thanks,pick the category(Games)and just pick a contact method
    (request a call from support or Chat is faster).
     
    XBF Leslie D, Nov 2, 2018
    #7
  8. XBF Leslie D Win User

    When I made a purchase I received a double charge for it

    (๑ˆ◡ˆ๑)ﾉнёιιο!



    I saw your post in regards to a charge you need removed on an older thread. So I went ahead and split your post so we could tailor our support directly to you.



    I do want to let you know that in regards to reversing the payment, you would need to submit a refund request.



    Click here to learn How
    to complete the refund request form    .



    After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.



    If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation email sent to you.
    Our dedicated team is ready to assist you.

    If still needing further assitance feel free to contact Live Support. The best way to reach Live support would be here:

    https://support.xbox.com/contact-us#0



    It's going to ask if you want help from the virtual agent select
    no thanks,pick the category(Games)and just pick a contact method
    (request a call from support or Chat is faster).
  9. lanetteCooke Win User

    When I made a purchase I received a double charge for it

    Noww

    I need this taken of my account now
  10. lanetteCooke Win User

    When I made a purchase I received a double charge for it

    I need this charge taken off my card
  11. lanetteCooke Win User

    When I made a purchase I received a double charge for it

    Can I please talk to a person
  12. xSaint209x Win User

    I was double charged for a purchase.

    Yeah, I have my order history recorded and plan to contact support asap. Worst comes to worst then I will resolve this with the bank. Thank you again for your help.
Thema:

When I made a purchase I received a double charge for it

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