When I load MW2 up at my main screen on my Xbox one it says press A and it won’t allow me...

Hello all,

If you are experiencing launch issues with Call of Duty: Modern Warfare II, we recommend that you report this through the Report a Problem app on your console so that our engineers can further investigate.

To install the Report a Problem app, please follow the instructions below:

1. Press the Xbox button to open the guide, and then select Store.
   
2. Select Search, and then enter Xbox Report a Problem in the search box.
   
3. Choose the app from the search results, and then select Download.
   

After installing the app, press and hold the Xbox button on your controller and then select Report a problem to launch the Report a Problem app.

Once the app is launched, please follow the instructions below:

1. Select Report new problem.
   
2. Choose the most appropriate category and subcategory from each dropdown. If you’re not sure what to choose, make your best guess.
   
3. If you have a screenshot or game clip with your issue, ensure that Include screenshot or Include game clip is selected.
   
4. You may be prompted to complete your report another way:
   
   • If you select Use another device, you can use your mobile device to scan the provided QR code and continue from your device. This is helpful if your problem report has a lot of details that typing with the virtual keyboard on console may prove difficult.
     
   • If you select Continue on console, you can continue through the steps in this section to submit your issue from your Xbox console. You can use a USB keyboard, the Xbox Chatpad, or the Xbox app on your mobile or Windows device to submit the details of your report.
     
     Note If you’re using a virtual assistant such as Cortana or Alexa, bring up the keyboard for each text field, and then press the View button to use voice-to-text.
     
5. Enter a short title for your issue.
   
6. Enter a description of your issue. Consider the following questions when deciding what details to include:
   
   • What is the problem or unexpected behavior?
     
   • What steps did you take to encounter the problem?
     
   • What additional software, hardware, or accessories were you using when you encountered the problem?
     
   • Were there any specific error codes or messages you saw when you encountered the problem or behavior? If so, what did it say?
     
7. Select Submit. It can take several seconds for your problem report to send.
   
8. Reply back to this response letting us know that you have successfully submitted a report. Do not include any PII in your response, such as your gamertag or email.
   

For more information on the Report a Problem app, please visit our support article here: Provide feedback to Team Xbox | Xbox Support

We also recommend clearing the cache on your console and performing a soft reset to help resolve this issue. Uninstalling/reinstalling the game may also help.

Clear cache

1. Press and hold the power button on the console for ~10 seconds until it turns off
2. Wait 1 minute with the console turned off
4. Turn it back on

Soft reset

1. Press the Xbox button to open the guide.
   
2. Select Profile & system > Settings > System > Console info.
   
3. Select Reset console.
   
4. Select Reset and keep my games & apps. It resets the OS and deletes all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps.
   
5. After you select one of the options, your Xbox console begins the process of erasing the selected content and resetting itself to the default settings.
   

Additionally, please note that in order to play Call of Duty: Modern Warfare II multiplayer a subscription that includes Xbox Live, such as Game Pass Ultimate, is required. Please visit Microsoft account | Services & subscriptions to confirm your active subscriptions.

Sincerely,

XBF – Evie

Xbox Customer Experience Program Manager

Microsoft Community

Hey there, BANGERSANDCASH

Welcome to the Microsoft Community.

I have noticed others having this problem. They got around it by pressing B just before the screen showed with "Press A to continue".

Please can you answer the following questions:

1. Do you have an active subscription to Xbox Live or Game Pass?
   
2. Have you tried loading the game while being offline?
   

Merry Christmas & Happy New Year!

Nathan

I have done all that. I have also reinstalled the game multiple times. As well as the xbox ap and gaming services. It launches and gest to the main screen saying press start or whatever then it just stays on the screen and nothing happens. The first time after the install it acts like its trying to load the cloud then just stays on the main screen.

It has no problem playing on my xbox one just on my PC and I have played for many hours in the past

The game is backwards compatible, however like I said the game just won't count my profile as signed in. (In detail) I'm signed in to my Xbox account, launch the game, then a screen pops up saying "loading Xbox 360 info" and then the game loads up, when I press start the game says, "Profile not signed in, progress will not be saved, please sign in" however when I use my father's account, the game allows his account to be signed into the game but his profile is transferred from an Xbox 360. If it keeps happening will getting Xbox live at least once help resolve the issue?

I am having the same issue! I spent 20$ on VC now it won’t load. I can start another career but can’t load in the one with my money on it. Sends me to Xbox Home Screen .