When I launch an installed game from de Xbox app it doesn't start

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

tente rodar essa ferramenta:

https://support.microsoft.com/pt-br/topic/use-a...

if not, try the following

Reinstall the Gaming Services app on your Windows 10/11 device:

Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.

In Windows PowerShell, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.

Restart your device and try to install the game again.

Hi,

EA games have to be launched directly via the EA in order to play them. If you launch them on the Xbox App, the EA app will need to run as well to launch the game. This is standard practice with PC launchers.

For example I own Mass Effect purchased via Steam. But, even if I launch it with Steam, it still loads the EA app. In which case I just launch it from the EA app instead.

Hi,

yea I know. When I start a Ubisoft game via steam, the Ubisoft launcher starts. It does not start automatically the moment I start steam.

However, for the XBOX app the EA launcher will start as soon as I start the xbox app, not once I start an EA game.

Right now I don't even have an EA game installed (not via xbox, not outside of it). The EA app only starts if I open the XBOX app.

Update: Not sure what happened but I recently installed a game in my Xbox and now the app is able to push installs.

Eh, technology amirite?

This is the reason why I am inclined to believe that the problem is not in our smartphones but in some problems on the Microsoft side.

Yesterday, for example, I tried with two games The Division and Pes2020. PES was installed and the download started after about 2 minutes from when I launched from the app. The download of The Division did not start at all while in the app was in the download
queue.

I can't understand why it sometimes works and sometimes it doesn't.

If the game has downloaded completely, but will not launch from the Installed Games sidebar in the Xbox app, please try launching the title from the Start menu or the Microsoft Store on Windows.

Hi Christopher - thank you for the response.

Okay, I've uninstalled the xbox app completely and I then launched MCC from the start menu and the MS Store and all the games are still showing as locked out.

I've tried launching Reach and Halo 4 directly from the installed page on the MS Store but that doesn't seem to trigger anything.

I've tried reinstalling the xbox app and launching halo 4 from there and it's the same problem.

I've tried launching it in the cloud and that does work, all the games are unlocked.

Any ideas?

Thanks