When i go to create a new acount under my old email it said i already have an acount wich...

Yeah thats it!

i think somehow my xbox one acount has been getting messages but people on the game ark see my GT from xbox anywhere. But for some reason i cannot reply them with that anywhere acount i even see all other players from the games we all play on the main
acount wich is on Xbox one .I got no clue how i can get this acount into xbox one, so that i can get my character/and saved data in sync.. Now i am trying to get the xbox companion onto another good laptop wich actually instantly displayed my main acount
... im realy confused tho haha this issue started when xbox anywhere or former app became the companion.. the new acount is not on the xbox one console tho wich makes it hard for me to understand, as i get messages from the game on that specific GT wich
is not beeing displayed on the xbox one.

Now i tryed to add the new acount into xbox one but that just gives me a new gt and not the one i have under that email adress.

Thnx for the fast reply!

Niet geschoten, is altijd mis!

Good morning!

I have been trying to adjust the privacy settings etc, but even with adding my phone number it doesnt alow me to msg on xbox. this is for the acount i made new for myself.

I did however found an new issue wich clearly has been my bad. I thought my 2nd acount was a sub acount under this main acount. tho making this acount it used another microsoft acount thus not the one registrated as my main acount. So now i know to setup other
microsoft acount it now adds it and syncs to xbox only issue i need to try and figure out then is how to msg people again. will have a new look into the solutions given and let you know. Thnx so far! i been busy all night but atleast it gave me a new opening
on solutions.

best regards!

My name is Fernando I'm an independent consultant, I'm happy to help.

You can have two accounts with Microsoft using the same email address.

Hope I helped and see you soon

You have two options.

Or you can change the name of your acount (but that cost 800 ms points...).

Or you lose all you aquired in older acount and create a new one, but to delete a acount it´s a little complicade...

First go to your acount, and go to acount management

Go to acount management Xbox, xbox cancelation (and chose i want call a xobx suport manager, yeh you have to wait, they removed the direct toll to do that, explainyour case and i hope they will solve).

I hope i help you and forgive my bad english it´s self learnerd.

I do believe you have to log into your microsoft acount on a browser. Go to your account settings and you should find associated emails with the account. You add your new email and make it your primary then delete your old one. I had this same problem
when i wanted to create my new emails. If you are still confused let me know and i will walk myself back through the steps to better explain it