when i go to account manage the site start reloading forever and i cant go to my subs...

Hello Imutz D, my name is Vanessa, I will be happy to help you.

Follow these simple steps:

Have you tried doing it from a different browser?

Have you tried from private mode?

Deactivate and activate your phone's internet connection?

Have you tried from any other device?

Do the following on your Xbox:

The following information is not mine, it is from Advisor FernandoCarvalhoPV.

Press the Xbox button to open the panel.

Go to Profile & Settings > System > Account > Subscriptions.

Choose the subscription you want to manage and follow the steps to cancel.

You can also follow this guide:

The following link has information and procedures that may help you.

https://support.xbox.com/help/subsc...ions/cancel-recurring-billing-or-subscription

Credits: https://answers.microsoft.com/thread/d80444bd-87de-44e4-9d06-07452a869592

If it still doesn't work:

Do it using this refund link:

https://support.xbox.com/forms/request-a-refund

There you will have to fill out the form with some information that will be requested. In case the refund request is rejected, you must respond to the email they sent explaining the reason for your refund so that the team in charge can review the request again.

Please note that subscriptions can be refunded within 30 days of purchase.

I hope this information is helpful to you.

I hope you have a great day.

Vanessa.

I cant even try to uninstall a game.....when I go to "Manage Game" the screen has the spinning thing (loading.......forever). When I look at My Game and Apps...."Installed" , "Ready to Install" etc etc etc all have spinning circles and never load....

I should add that when I change my default country to Canada that works until I go to buy a gold sub. Then it flips to the USA site.

Hello Ruxandracndr,

"DROWNED:

This means you’ve encountered an unknown error during sign-in.

Please fully close Minecraft: Bedrock Edition, reset your device, and attempt to log in again."

Please, follow these steps:

Restart Minecraft.

Go to Settings > Profile > Clear Account Sign in Data > Confirm

Restart the game again and sign in to your Microsoft account.

Source:

https://help.minecraft.net/hc/articles/4404016313741-Error-Code-Troubleshooting

Hi Ruxandracndr, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please verify that your browser is not preventing a login pop-up from the Microsoft site.

When a pop-up has been blocked, Edge will display the following image in your web browser's address bar.



Access the site using an alternative browser or enable your browser's InPrivate mode.

To use InPrivate mode on Microsoft Edge, click the three dots on the top right of the screen and select "New InPrivate Window".

You can also press CTRL+SHIFT+N keys together on your keyboard.

Source:

https://www.microsoft.com/edge/learning-center/private-browsing

Let me know if it works!