When Headset in use, can't reconnect controller until hard-reset?

Discus and support When Headset in use, can't reconnect controller until hard-reset? in XBoX on Consoles to solve the problem; Hi, I absolutely can't connect my Controller anymore as soon as my Headset was connected. I facing this issue single time I connect my Headset. I can... Discussion in 'XBoX on Consoles' started by unammusic, Nov 25, 2020.

  1. unammusic
    unammusic Guest

    When Headset in use, can't reconnect controller until hard-reset?


    Hi,

    I absolutely can't connect my Controller anymore as soon as my Headset was connected.

    I facing this issue single time I connect my Headset. I can exactly reproduce the issue:

    If Headset is connected and I turn if the console, the console will turn on again on its own and controller can not be paired anymore, no matter how often I try to connect/sync it. Even if I reboot the console, the connect button on console just won't do
    anything.

    I HAVE to completely shutdown the Xbox by holding down the power button and just then it's possible again to re-sync the controller. It somehow gets out of sync when I shut down the console while headset is connected. (Steelseries Arctis 9x)

    Weirdly the connect button on the console is just doing nothing until xbox is being completely restarted by holding down the button.

    It's obiuosly a bug which I can reproduce every single time. How can I deal with this? How can this be fixed?

    Thanks

    :)
     
    unammusic, Nov 25, 2020
    #1
  2. M3tal Daz3 Win User

    Headset problem

    Try the following:

    • Turn the volume down on your TV or stereo.
    • Disconnect the headset, and then reconnect it firmly to the controller's expansion port.

      Note Never pull on the headset cable when removing it from your controller. Remove your headset from your controller by pulling on the body of the headset plug.
    • Clean the plug on the headset cable with a clean cloth, and then reconnect the headset to the controller.
    • Test the headset by connecting it to a different controller.
    • If you're using an Xbox One Wireless Controller, replace the AA batteries or recharge the Xbox One rechargeable battery.
  3. ThomasNelson Win User

    Controller connected but not working

    To give a bit more info, when I take my batteries out and put them back in the controller connects but doesn't work. If I pull out the headphones from the headset adapter I can't use the headphones but the controller still worked but as soon as you pop
    out the batteries the controller is toast until a hard boot.
  4. SadBoy8 Win User

    Controller and my headset connection

    And when it connects my headset makes crackling noises and reconnects and my controller just disconnects and reconnects
  5. Smuroh Win User

    Headset or Controller problem

    Hi braelynnfiedler,

    Firstly is your headset wired or wireless, if it is wireless you will need to reconnect it to the xbox after a reset as the xbox has now removed anything that was connected to it, if it is a wired headset then maybe try disconnecting the controller and reconnecting
    it again to see if that helps.
  6. Leroy1970 Win User

    Headset range

    Nothing works fine until the headset disconnects. Then the controller also disconnects and then I have to reconnect by pressing the button on the x box
Thema:

When Headset in use, can't reconnect controller until hard-reset?

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