When ever I launch a game a black screen shows up

Hello there @JohnsonCO, I hope everything is going well!



Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about your issue; However, we have multiple detailed troubleshooting steps for this matter on the official Xbox website to help you take care of it. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the 360 network troubleshooting steps that can help sort this out for you.



The first link: Troubleshoot your Xbox 360 network connection | Xbox Support

The second link: Troubleshoot your Xbox 360 network connection speed | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Still happening! Fully downloaded, shows COD AW logo when I launch, then locks up with a black screen! grrrrr!

No errors were found when troubleshooting and the error message is gone but upon launching it will start the game but freeze as soon as the menus loads, and other times upon launch it will show as a black screen with my cursor showing as the blue loading circle then the crash menu pops up saying the basic "Close app" and "Wait for response". I will try uninstalling and reinstalling the game and possibly that will fix it.

FIFA 19 Will not start on my XBOX. When I launch it shows the new Title screen for about 10-15 seconds, then shows a black screen for 10-15 seconds, then drops back to the main home screen. Please Help!

https://youtu.be/ddzWFsD8aupc

Black screen ! 😧🤬

I have the same problem! Worked fine yesterday playing Halo 4 at 18.00. Tried to play at 23.00 and got the black screen when trying to play Halo 4 again. I tried again, and nothing... Installed the game to the harddrive (as I suspected the CD to be broken).
Launched the game again, BLACK SCREEN.

Now I suspected that it was the console that was *** up. I tried different games and I get black screen on everyone. Like other says; the console is freezing when trying to get to dashboard from the black screen so you need to shut down the 360 and start
it up again. It does not matter which profile is logged in or if I am offline when trying to launch the game from the dashboard, it always gives the black screen!

Only solution to get in to the game is to set the 360 to play CD when starting the console. However, I have a lot of downloaded games which I cant play now. Have someone find any solution?