When ever I attempt to download a game from the xbox app store, it makes my PC blue screen

Hi TopLeftDale,

We're sorry to hear that you were having issues downloading game from Xbox App and had BSOD. Let us check on this together and sort this out in timely manner.

To better isolate your issue, we would like to ask for few questions:

May we ask if you happen to have installed or run an antivirus in your PC?

When did this issue happen? Was there a recent Windows update or new application installed on your device?

Would you mind recording the issue you were having? You may upload the video on any drive and make it public so we can check on it. Then you may share the link through - Private message.

There is a known issue for BSOD among Xbox Game Pass subscribers in terms of launching the app as it would give them BSOD. To fix that a recent update was release for everyone. While checking your concern, the concern you had was during installation of the game from the Xbox app. So you may consider installing updates for your PC and Xbox apps.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi TopLeftDale,

We have not heard anything from you in the last follow up. Please do not hesitate to create a new thread if you have new concerns. We hope that the issue you reported to us has been answered. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to post here in Xbox Forums.

Kind regards,

Hi TopLeftDale,

We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation. Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.

Please feel free to create a new thread if you have different and new concerns - Create a new question or start a discussion.

Kind regards,

the PC is miracast compatible (i have cecked, as i write before) and i launch from the pc when the xbox app is on the blue screen, but the issue come after this...

Hello cachorroalfa29,

Thank you for posting on the Xbox forums. We understand that you are being asked to purchase Dead by Daylight even though you have an Xbox Game Pass for PC subscription. We recommend making sure you are signed in to the Microsoft
Store App, Xbox (beta) App and Xbox Console Companion App with the account that owns the subscription.
Are you attempting to install the game from the Xbox (beta) App? Are you able to begin the installation when you try downloading the game from the Microsoft Store App? Is this issue occurring with any other Xbox Game Pass for PC games? Be sure
to let us know the results cachorroalfa29!