when entering the interface of my xbox one and start a game it shuts down.

LEy3nD PiKaChu1 · Feb 25, 2018

I want to send my xbox to fix directly to the factory but I do not know how much they charge me I'm from Mexico.

:)

Sansama-942633D7-61AC-4202-8CBB-B2875501799B · Feb 25, 2018

Problems with dbfz

yeah when i usually play the game it starts up fine but when i try to join a lobby its like the game shuts down and it takes me back to the home screen of my xbox

vgdelta · Feb 25, 2018

my xbox one been freezing,solutions?

Your doing exactly what you need to do to clear up this problem. If you don't shut the One off completely,over time the cache will get full and the user interface will start chugging. When you shut it down all the way the cache gets cleared and this slowdown shouldn't be an issue.

Internet Expert · Feb 25, 2018

You should get a quote for any applicable charges before you actually submit a repair request for your console.

Start the repair request here: https://devicesupport.microsoft.com

gds1972 · Nov 1, 2018

Before you send your console for repair please make sure you follow the support guide blow to confirm if your console needs to be sent for repair.

Troubleshoot Xbox One unexpectedly turning off

gds1972

Before you send your console for repair please make sure you follow the support guide blow to confirm if your console needs to be sent for repair.

https://support.xbox.com/xbox-one/console/console-turns-off-unexpectedly

Internet Expert

You should get a quote for any applicable charges before you actually submit a repair request for your console.

Start the repair request here: https://devicesupport.microsoft.com

DerVaddi

hi, what you can try is the factory rest with the option to Keep your data:

https://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults

AndyMort

Thanks. The only one of those steps I havent tried is

Solution 3: Change the console settings so it doesn’t turn off automatically

but that doesn't make sense as none of the settings there allow you to set anything so that it doesn't turn off automatically, rather it lets you restart or do a full shutdown. Its getting a full shutdown already when the problem occurs.

Allebas

Hi AndyMort,

Do you hear any noise from your Xbox before it shuts off? If not, it might be the power supply. When I had this issue that was the cause of the problem. However, I was able to test this theory by using a different power supply. Also, is this happening
with all games or just one?

when entering the interface of my xbox one and start a game it shuts down.