When do i get my refund?

Hi Oliver, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Once the refund has been approved and already stated as "refunded" on your order history (https://account.microsoft.com/billing/orders), it will now depend on your bank on when they will credit back the money but it usually takes 5-7 business days.

Hey Strigio, glad to hear you got in touch with a good agent, and that they're investigating the situation. Please do keep us posted on the case as it progresses.

You preordered it on April 15,

Payment is taken approximately ten days before the game is released, so there would have been some time

WHen you do a preorder, a test charge is made to to your credit card to make sure you have the funds which goes away in a few days. If there was a problem with that transaction, no money was actually taken

I would add the support guy was great, but baffled as to why I didn't receive my refund months ago

Spoke to support today.... guess what... an investigation is being started to find out why my refund has not been paid... and they couldn't understand why I have no console. simple I've never owned an xbox, my purchases were for pc games through games for
windows live. It may be the cause of the hold up. Not sure if the new investigation will freeze my account or not but it has no effect on me, no xbox, no online playing and no need for an XBL account but my sympathy lies with all those who are suffering. I'm
sure there are companies who believe if they make it too much effort and annoyance to get a refund people will just swallow the loss.... I say don't... keep on till the money is rightfully returned.