When can I be able to get back online?

Hi there Brian, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If you mean that you were suspended or banned, then the only way to review the reasons for an active ban or suspension and its duration is by logging into the following link with the account that was banned:

https://support.xbox.com/help/family-online-safety/enforcement/enforcement-history

If the suspension or ban is eligible for a case review, you will see an option that says "Submit an appeal." You will need to fill out the form and wait for the Xbox Safety team to analyze the situation and make a decision.

If the appeal is approved, the disciplinary action will be reversed, and the restricted features will be removed from your account.

Take into consideration that Xbox Support can't assist with suspensions or enforcement actions, as they don't have access to enforcement details. Since we in this forum are players like you, we do not have access to that information either.

I hope this helps and I wish you good luck.

Best regards.

I seemed to be able to get back online in the Xbox live but when my daughter tried hers it still wouldn't let her online at all and her Xbox resets to start screen

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Were you able to request a refund and has been approved? If yes, Once the refund has been approved and already stated as "refunded" on your order history (https://account.microsoft.com/billing/orders), it will now depend on your bank on when they will credit back the money but it usually takes 5-7 business days.

If you haven't been able to request a refund yet, you can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copy the order number. Once you have it simply go to the refund webform link here:

https://support.xbox.com/en-US/forms/request-a-...

Can some one help me get my account to be able to go back online

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Kindly check first if the status of the transaction is completed on your order history at this link, https://account.microsoft.com/billing/orders.

If it's completed, please check in-game if the in-game content is there.

If not, it can take up to 24 hours for in-game content to show up. If you still haven't received it within 24 hours. I would highly recommend contacting Roblox support for further advice on how to get the in-game content. You can contact them using this link, https://www.roblox.com/support.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.