whats wrong

You can use your Microsoft account balance to purchase subscriptions, but since it starts a recurring subscription, the system wants to make sure you have enough to cover the next payment (even if you plan on turning off auto-renewal).

You can't use your Microsoft account as a payment method for a subscription. You need a payment method that supports ongoing payments like a credit card or PayPal.

Hey there LUCIFERLTD,

Unfortunately no one on the Forums can access your account remotely or verify details of it directly.

If you would like to know when certain changes were made, it would be best for you to follow the instructions provided by @AridLizard
in order to talk to a customer support agent who is able to do those things.

Hope this helps!

Thanks!

Hey there. It can be different reasons (including those stated above) that is causing your problem. What type of connection are you using? Does your display pixelate when displaying anything else besides your console? Have you tried using a different display
to test if the issue lies with your xbox. Please let us know how it goes.

Hi dawg4life, that could be a heating issue, is the console in an open area with good air flow, not laying on a carpet or other soft furnishing ?