what's wrong with my Xbox One?

Hey there NightShadeZee,

It sounds like there is a bunch of different things going on, I'm assuming you've already tried to power cycle the console of course, but have you tried a

factory reset yet? You have the option to keep your games and apps, which we'd recommend. Try that and let us know how it goes. Keep in mind though, after the reset you'll need to re setup any home associations and sign into your account again.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

You are not sent a message as to what the issue was with the console. Usually, when Xbox gets your console in for repair they will send out a refurbished one to you to make sure you get one back quickly.

Hello Hemma,

Glad it is working for you and they were able to repair it. Unfortunately, from what I know of the repairs they don't say what they fixed. You can usually tell by what the issue was with the console. For example if getting E error codes they usually do offline
update. If wasn't powering on they will check the power supply in the console.

Hope that helps.

Thanks,

Brad

Thanks for a good answer.

I've confirmed that it is my old Xbox that they repaired, checked the serial and it was the same.

So what MS do is that they repair it (hopefully) and dosn't say what is done?

Seems odd when a customer as I would like to know what the problem was in case I sell my Xbox one day.

Hello Hemmafrun,

When a repair is done they will first try and repair the console you send in. If they are able to then they will send that one back to you. If they are unable to repair it then they will send out a refurbished one. Unfortunately, they do not say what was
wrong with it.

Hope this helps understand it a little better.

Thanks,

Brad