What's up with Microsoft Jigsaw..need help

EngagingPack983 · Jul 23, 2017

jigsaw crashed after days of freezing and closing down on its own. got message about purchase not available, same alot of the other people posting got. now I've lost all the points I had accumulated and all the puzzle collections I had been working on.
I tried uninstalling it and then re-installed but still same results..After doing this it won't start at all then I get that message. What's up Microsoft.. I love this app but not the problems.

:)

Barbra J · Jul 23, 2017

Error Code 0x803F8001

I played Microsoft Jigsaw in the past 24 hours without issues. I tried tonight and it wouldn't open so I reinstalled. Now I get a message that says, "Check your account. Microsoft Jigsaw is currently not available in your account. Here's the error code
in case you need it. 0x803F8001." It does show in my account so what's up? Now I am getting the same error code on Microsoft Mahjong. It keeps saying "Check your account. Microsoft Jigsaw/Microsoft Mahjong is currently not available to you. Go to the
store." I have paid for the premium and can't access the games. it has been 3 days since I could do the Microsoft Jigsaw and now a day for Microsoft Mahjong. Please help with this issue.

Barbra J · Jul 23, 2017

Error code 0x803F8001

I played Microsoft Jigsaw in the past 24 hours without issues. I tried tonight and it wouldn't open so I reinstalled. Now I get a message that says, "Check your account. Microsoft Jigsaw is currently not available in your account. Here's the error code
in case you need it. 0x803F8001." It does show in my account so what's up? Now I am getting the same error code on Microsoft Mahjong. It keeps saying "Check your account. Microsoft Jigsaw/Microsoft Mahjong is currently not available to you. Go to the
store." I have paid for the premium and can't access the games. it has been 3 days since I could do the Microsoft Jigsaw and now a day for Microsoft Mahjong. Please help with this issue.

OK Fowl · Jul 24, 2017

HI,

Have you seen this sticky? It may help:

Microsoft Jigsaw: A helpful FAQ and troubleshooting guide

OK Fowl

HI,

Have you seen this sticky? It may help:

https://forums.xbox.com/en-US/thread/95020137-0646-48be-82bc-e79c90f3d9f9

SpyShadow

Microsoft Jigsaw occasionally won't sign in despite you being logged into your microsoft account, occasionally what has helped me is signing out of my account and back in on my device and than attempting to start Microsoft Jigsaw

DJ Morpheus

@MamaDragonOwl - I've had similar problems downloading jigsaw packs on MS Jigsaw, and have been trying to help a few users elsewhere in this forum. I managed to find a solution which worked for me, but I cannot guarantee it will work for you. It's only
for downloading jigsaw packs, so it probably won't solve your login issues, unfortunately.

Here's what I did, but it's entirely up to you if you want to try it:

Firstly, run SFC (System File Checker) -

Hold-down Windows key and press X.

Select "Command Prompt (Admin)".

In the command prompt window, type the following

sfc/scannow

Press Enter.

This will take a while, but bear with it ;-).

After this completes, if it finds errors (it did on mine), close the command prompt and restart your PC.

Uninstall and reinstall Microsoft Jigsaw.

Open Windows Settings and select "Privacy", choose "Background Apps" at the bottom of the list on the left. The Microsoft Jigsaw needs to be turned on, so scroll-down to MS Jigsaw, and select "On".

Run MS Jigsaw, and try to download puzzle packs again,.

Kind regards.

DJM.

XBF George L

Hi Useable!

Hey there if you're having trouble with your Microsoft Jigsaw you would need to contact

Microsoft Casual Games Community and post there to get more information about what could be going on with the game.

Hope this helps

Thanks for reaching out!

David Reid-Smith

The solution above DOES NOT WORK..

I also can NOT upgrade for Premium for Microsoft Jigsaw.

I seen it happen in the past too so I gave up trying to fix it .

I was able to purchase 1 month last month but now that it expired.. I CAN NOT extend it or get Premium access.

At this moment.. Microsoft Jigsaw is GARBAGE and needs better support or a fix from Microsoft.

What's up with Microsoft Jigsaw..need help