whats the point of "contact us"

valdispetzer · Aug 26, 2019

If your problem is not in their list how the [mod removed] do we get help?

So bloody frustrating.

All I want to do is set up my daughter on xbox live. Get as far as get permission from adult- type in my email and password- then tells me password or URL is wrong? I know its not because I have no problem signing in on my own.

who do we contact for help? I tried doing it on the console- gave all the details required- tells me all is good, but the live sign is just not there on her profile.

Someone out there who can help? because Microsoft don't really want us to "contact" them at all! Way to busy setting up their next billing dates than to help

:)

XBF Brad A

Hi Vald,

As the question has been answered, I will go ahead and lock this thread as to prevent repetitive answers. Feel free to come back anytime if you have a question or issue.

Thanks,

Brad

choppyseize

Hello

You can request a free call-back by signing on at
https://support.xbox.com/contact-us and selecting Billing. When prompted to speak to a virtual agent, decline it. After answering a few more
questions, you should get the option to request a callback.

valdispetzer

I'll try that thank you.

I would never have guessed to go to billing for an answer to this question, but i should have guessed- That's what its all about i guess

NeoDan123

Sorry for the inconvience caused, can imagine it is frustrating.

I would suggest you request a call back on the website.

https://support.xbox.com/contact-us

When prompted to speak to a virtual agent i suggest you decline that option until you get a option for a call back.

OK Fowl

It may be best to reach out to the official Chat/Phone Team for additional assistance: http://xbx.lv/rqQZaL

whats the point of "contact us"