What's going on ?

I have recently used 250 VIP gems to get the 5000 rewards credits and they haven't appeared on the pending credits, my reward credits balance nor my Microsoft balance. It's been 2 days and when will I receive my credits?

:)

 

What's going on?!

Hi! When you purchase an Xbox LIVE subscription through the console, automacic billing is enabled for the account. Unless you call Xbox support to turn it off, you will be billed every month for the service. What has most likely happened here is that the
system was unable to charge your card for the renewal of the subscription, which caused the account to become suspended. When a credit card is declined, the subscription is not immediately suspended. We actually wait 2-3 weeks before suspending the acct to
give you the chance to update your info. In order to regain access to LIVE, you will need to pay the past due balance on the account. Based on the info you've provided, it's likely either $9.99 or $19.98. You can give us a call at 800-4MY-XBOX to find out
the exact balance. Once the balance is paid off, we can turn off the auto-renewal option for you as well if you request that we do so.

 

what's going on?

The past few days there has constantly been server connection issues. It will stop even in the middle of a game and lose everything. Why is this happening, and when is it going to be fixed?

 

It takes about 96 hours for credits to show as pending after redeeming them.

 

Hello Gamers R 1st,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.