What's going on Xbox One

I'm becoming very disappointed with Xbox One customer service the seems like the people that I come in contact with are not the ideal customer service representative. This year has been the worst year ever when it comes to dealing with Xbox customer
service I have been lied to by Representatives hung up on called and no one responds and then hung up I love Xbox sometimes we need constructive criticism to get things back in order I hope this is the case and this is not something that will be ongoing

:)

 

What's going on?!

Hi! When you purchase an Xbox LIVE subscription through the console, automacic billing is enabled for the account. Unless you call Xbox support to turn it off, you will be billed every month for the service. What has most likely happened here is that the
system was unable to charge your card for the renewal of the subscription, which caused the account to become suspended. When a credit card is declined, the subscription is not immediately suspended. We actually wait 2-3 weeks before suspending the acct to
give you the chance to update your info. In order to regain access to LIVE, you will need to pay the past due balance on the account. Based on the info you've provided, it's likely either $9.99 or $19.98. You can give us a call at 800-4MY-XBOX to find out
the exact balance. Once the balance is paid off, we can turn off the auto-renewal option for you as well if you request that we do so.

 

what's going on?

The past few days there has constantly been server connection issues. It will stop even in the middle of a game and lose everything. Why is this happening, and when is it going to be fixed?

 

I agree with the incorrect representative part but the rest I've never even heard of happening. If an employee lied to you it's quite possible that they just didn't know the answer. As for the hanging up part, that could just be bad luck. For the most part
I agree with you though.